Nicholas Gonzales
San Antonio,Texas
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Guest Experience Specialist
Petco
08.2022 - Current
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Store Associate
Dunkin' Donuts
08.2021 - 07.2022
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Cybersecurity
Northwest Vista College
San Antonio, TX05.2027
Skills
- Exceptional communication
- POS system operations
- Complaint Handling
- Feedback collection
- Customer Service
- Patience and Empathy
- Refunds and exchanges
- Product restocking
- Payment Processing
Hobbies
When im not working or attending school I love to indulge in my hobbies. Im a big gym rat I go to the gym 5 to 6 times on a weekly bases, its a great way to release stress and work on self improvement. Im also a sports guy along with just watching and keeping up with the sports world I like to go play golf and bowl. Im on a bowling league which I go and play on every week and im hoping to be on the bowling team when I transfer over to UTSA.
Timeline
Guest Experience Specialist
Petco
08.2022 - Current
Store Associate
Dunkin' Donuts
08.2021 - 07.2022
Associate of Science - Cybersecurity
Northwest Vista College
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