Summary
Overview
Work History
Education
Skills
Projects
Languages
References
Timeline
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NICHOLAS GUEST

North Charleston,SC

Summary

Resourceful Computer Technician known for productivity and efficiency in completing tasks. Specialize in hardware troubleshooting, software installation, and network configuration. Excel in problem-solving, time management, and communication skills, ensuring seamless operation and support in technical environments.

Overview

8
8
years of professional experience

Work History

Computer Technician

SCDHEC
North Charleston, SC
11.2022 - 03.2025
  • Assists Agency staff with the receipt of device packages, validation of contents with packing slips and purchase orders, documentation of items using Agency processes for Asset Management, labeling of assets, tracking of assets through the deployment process, installation of devices into Active Directory, configuration of the Agency device (including installation of operating systems and software), configuration testing, and installation of devices or systems at the desk side.
  • Possesses a strong understanding of device management, Windows operating systems, customer support, system support, troubleshooting, and management of devices in a networked environment.
  • Follows proscribed processes and procedures, and provides information to the manager to assist in process improvement.
  • Diagnoses, isolates, and resolves technical and software problems, and performs problem resolution with the support team and vendor.
  • Performs work that is documented and carried out in conjunction with Agency employees.
  • Works with agency staff to identify any issues and assist in the creation of resolutions for technical and business process issues associated with the Asset Management and Configuration teams.

Warranty Manager

RV one
Ladson, SC
04.2022 - 11.2022
  • Conducted regular warranty audits to identify trends and areas for improvement.
  • Collaborated with cross-functional teams to streamline warranty procedures, and reduce costs.
  • Provided technical support and training to service technicians and dealers on warranty policies.
  • Developed training materials for staff members responsible for managing customer inquiries about warranties.
  • Analyzed business performance data and forecasted business results for upper management.

Hardware Integration Technician

SAIC
Ladson, SC
02.2021 - 04.2022
  • Responsible for installing and maintaining systems.
  • Collaborated with technology team members, end users, and other stakeholders to integrate systems and other data together.
  • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems.
  • Installed and configured hardware components for computer systems.
  • Troubleshot and resolved hardware issues to ensure proper functionality.
  • Collaborated with team members to integrate hardware solutions for clients.
  • Conducted thorough testing and validation of hardware installations to meet specifications.

Technical Support Specialist

Micfo
Charleston, SC
04.2019 - 10.2020
  • Provide end-user technical support for hardware and software issues.
  • Troubleshoot network connectivity problems, and assist with remote desktop support.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Conduct software installations and upgrades, ensuring minimal downtime for users.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Tracked customer requests from initial contact through resolution.

Structural Mechanic

Boeing
North Charleston, SC
06.2017 - 12.2018

Education

MASTER'S DEGREE - Cybersecurity & Assurance

Western Governors University
03.2025

Some College (No Degree) - Information Technology

My Computer Career

Skills

  • Analytical Skills
  • Oral Communication
  • Networking
  • Troubleshooting
  • Security
  • Monitoring
  • Documentation
  • Project Management
  • Asset Management
  • Technical support
  • System configuration
  • Customer service

Projects

Integrated the region into the Cerner system, which is currently in use. Completed a Surplus Project across the region. Successfully implemented an Access Point project within the region.

Languages

English, Native

References

References available upon request.

Timeline

Computer Technician

SCDHEC
11.2022 - 03.2025

Warranty Manager

RV one
04.2022 - 11.2022

Hardware Integration Technician

SAIC
02.2021 - 04.2022

Technical Support Specialist

Micfo
04.2019 - 10.2020

Structural Mechanic

Boeing
06.2017 - 12.2018

MASTER'S DEGREE - Cybersecurity & Assurance

Western Governors University

Some College (No Degree) - Information Technology

My Computer Career

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NICHOLAS GUEST