Nicholas Hall
Sacramento,California
Summary
Dedicated and experienced customer service professional seeking a customer service and data entry role to leverage my skills and expertise in providing exceptional service to clients and customers.
Overview
6
6
years of professional experience
Work History
Site Coordinator
Bridges After School Program
08.2017 - 06.2021
- Managed and coordinated after-school activities for students, creating a safe and engaging environment
- Oversaw a team of staff members and volunteers, ensuring a high standard of care and guidance
- Student data entry logging (attendance, extracurriculars, incident reports, etc.) Communicated with parents and guardians to address concerns and provide program updates
- Planned and organized educational and recreational programs to support students' development.
Customer Service Representative
Nike Folsom Outlets
05.2016 - 08.2019
- Delivered outstanding customer service by assisting customers with product inquiries, selections, and purchases
- Maintained a neat and organized store environment to enhance the shopping experience
- Handled customer concerns and returns efficiently, ensuring customer satisfaction
- Collaborated with team members to achieve sales targets and uphold the Nike brand image
- Inventory management, Shipment & Restocking, and Data Entry logging.
Pool Monitor
Whitney Ranch Country Club
06.2015 - 09.2015
- Ensured the safety of club members and guests by monitoring the swimming pool area
- Enforced pool rules and regulations to maintain a secure and enjoyable environment
- Provided information and assistance to members regarding club amenities
- Responded to emergencies and administered first aid as necessary.
Education
Bachelor Of Arts - Graphic Design
California State University of Sacramento
10.2023
Skills
- Excellent customer service and communication skills
- Team leadership and management
- Problem-solving, critical thinking and conflict resolution
- Organization and program coordination
- First aid and emergency response
- Data entry and formatting
- Highly proficient typing speed and accuracy
- CRM usage and creation
- Microsoft Excel, Powerpoint, Word Proficiency
References
References available upon request.
Timeline
Site Coordinator
Bridges After School Program
08.2017 - 06.2021
Customer Service Representative
Nike Folsom Outlets
05.2016 - 08.2019
Pool Monitor
Whitney Ranch Country Club
06.2015 - 09.2015
Bachelor Of Arts - Graphic Design
California State University of Sacramento
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