Summary
Overview
Work History
Education
Skills
References
Timeline
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Nicholas Hetherington

Omaha,NE

Summary

Experienced retail manager and bartender with well-rounded abilities in everything from team leadership to mid to high-end cocktail and restaurant service. These experiences have molded me into an effective teammate and leader. I use all of my acquired skills through these experiences to adapt to any situation in a customer service environment and to set the best example I can for my peers and others.

Overview

7
7
years of professional experience

Work History

Assistant Store Manager

Natural Grocers
Omaha, Nebraska
01.2023 - Current
  • Lead a team of 25 or more employees.
  • Oversaw all store ordering operations.
  • Assisted and coached department managers regarding orders, crew leadership, time management, and customer service.
  • Carried out all duties handed down by the corporate office in a timely, professional manner.
  • Wrote bi-weekly schedules and adjusted appropriately for flash sales, holidays, and other promotions.
  • Implemented visual merchandising standards to enhance product displays.
  • Drove sales, resulting in consistent month-to-month sales growth of 5% to 10%.

Bartender

Pitch LLC
Omaha, NE
07.2021 - 12.2023
  • Prepared and served a variety of cocktails and beverages to customers.
  • Developed knowledge of drink recipes to enhance customer experience.
  • Effectively prepared over 100 cocktails on busy nights while working the drink well.
  • On nights not running the well, I efficiently ran the 14-seat bar rail while preparing cocktails for the bar customers.
  • Stepped in to serve tables when short-staffed.
  • Promoted liquor sales of allocated and private-label spirits and wine.

Bartender/Barback

Fedora
New York, New York
06.2018 - 02.2020
  • Built cocktails according to the 60-year traditions put in place by the original owners.
  • Provide high levels of customer service to VIP guests in the West Village.
  • Worked and helped curate private events.
  • Developed a strong basis of my bartending knowledge, setting me up for success in future bartending endeavors.
  • Helped run a modified cocktail service during the start of COVID when enforcements went into place in NYC.

Education

Certificate in Food And Agriculture Studies - Food And Agriculture

Monroe Community College
Rochester, NY
12-2017

Skills

  • Customer service
  • Food and cocktail knowledge
  • Team leadership
  • conflict resolution
  • Reliability and consistency
  • Attention to detail
  • Schedule writing
  • Policy compliance and enforcement
  • Product Management/Ordering

References

References available upon request.

Timeline

Assistant Store Manager

Natural Grocers
01.2023 - Current

Bartender

Pitch LLC
07.2021 - 12.2023

Bartender/Barback

Fedora
06.2018 - 02.2020

Certificate in Food And Agriculture Studies - Food And Agriculture

Monroe Community College

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