Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Holt

Pendleton,IN

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

9
9
years of professional experience

Work History

Cashier

Goodwill Industries of Central and Southern Indiana
02.2025 - Current
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.

Process Associate

Goodwill Industries Of California
01.2022 - 09.2024
  • Displayed excellent customer service when greeting customers and accepting donations.
  • Sorted and performed quality control measures of donated items.
  • Proved successful working within tight deadlines and a fast-paced environment.

Package Handler

FedEx Ground
09.2021 - 12.2021
  • Followed verbal and written instructions to properly move and ship products.
  • Followed safety regulations to maintain safe work environment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Transportation Security Officer

Transportation Security Administration, TSA
06.2016 - 09.2016
  • Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
  • Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
  • Completed extensive training in emergency response protocols related to fire safety and hazardous material handling

Education

High School Diploma -

California Virtual Academy of San Diego
San Diego, CA
06.2011

Skills

  • Account updating
  • Scheduling
  • Documentation
  • Typing 60 wpm
  • Conflict resolution
  • Returns processing
  • Communication

Timeline

Cashier

Goodwill Industries of Central and Southern Indiana
02.2025 - Current

Process Associate

Goodwill Industries Of California
01.2022 - 09.2024

Package Handler

FedEx Ground
09.2021 - 12.2021

Transportation Security Officer

Transportation Security Administration, TSA
06.2016 - 09.2016

High School Diploma -

California Virtual Academy of San Diego

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