Nicholas Inocentes
Brockton,MA
Summary
Forthcoming Public Safety Officer looking to contribute dynamic skills in conflict resolution and diffusing hostile situations. Successful in assisting and responding to all safety-related situations. Versed in community safety and emergency preparedness.
Overview
15
15
years of professional experience
Work History
Public Safety Officer
Dana Farber
Newton , MA
2022.07 - Current
- Trained new employees on hospital security policies and procedures.
- Responded to medical emergencies by providing first aid treatment when needed.
- Monitored and responded promptly to any suspicious activity or emergency situations.
- Provided escorts for staff, patients, and visitors as needed.
- Conducted rounds of hospital premises to ensure safety and security measures were being met.
Transport Driver
Boston Mass Transportation
Newton Center , MA
2019.08 - 2022.06
- Updated daily logs and customer paperwork with relevant details.
- Operated with safety and skill to avoid accidents and delays.
- Conducted efficient cargo transfers to maintain route schedules.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
Security Officer
Boston Children's Hospital
Boston , MA
2017.01 - 2019.08
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Medical Transporter
Life Line Ambulance
Woburn , MA
2014.06 - 2016.12
- Communicated with dispatchers or treatment center personnel to provide information about situation, to arrange reception of victims or to receive instructions for further treatment.
- Communicated with lucid patients to gather incident and medical history information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Security Officer
Quincy Hospital
Quincy , MA
2012.02 - 2014.06
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Lost Prevention
Walmart
Framingham , MA
2009.07 - 2012.02
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
Education
High School Diploma -
Fenway High School
06.2010
Criminal Justice
Mass Bay Community College
Skills
- Customer Service
- Good listening skills
- Good telephone etiquette
- Customer Relations
- Physically Fit
- Patrol procedures
- Public safety management
- Emergency Response
Timeline
Public Safety Officer
Dana Farber
2022.07 - Current
Transport Driver
Boston Mass Transportation
2019.08 - 2022.06
Security Officer
Boston Children's Hospital
2017.01 - 2019.08
Medical Transporter
Life Line Ambulance
2014.06 - 2016.12
Security Officer
Quincy Hospital
2012.02 - 2014.06
Lost Prevention
Walmart
2009.07 - 2012.02
High School Diploma -
Fenway High School
Criminal Justice
Mass Bay Community College
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