Erilyn L. Stricklen
Tupelo,MS
Summary
Detail-oriented and trustworthy professional with a strong background in customer service and collections. Known for excellent cash handling, reconciliation, and balancing skills, with a passion for delivering an exceptional customer experience. Eager to apply my skills to new challenges and continue developing a successful career.
Overview
5
5
years of professional experience
Work History
Collection Specialist
Absolute Recovery Service
02.2024 - Current
- Monitor accounts receivable, identify overdue accounts, and take necessary steps for resolution
- Contact clients to negotiate payment arrangements or set up payment plans
- Process and reconcile payments to ensure accurate records and account balances
- Handle cash, checks, and electronic payments, ensuring all transactions are properly documented
- Collaborate with team members to maintain accurate invoicing and account records
- Resolve billing issues and customer complaints
Customer Service Specialist - Team Lead
Guess Retail Store
05.2021 - 02.2024
- Greeted customers, built rapport, and assisted them with product recommendations and brand information
- Handled daily cash transactions, including balancing the cash drawer at the beginning and end of each shift
- Reconciled cash and credit transactions, ensuring all funds matched sales reports
- Processed customer payments through POS systems, including handling large cash amounts accurately
- Collaborated with team members to maintain an organized and visually appealing sales floor
- Managed customer complaints and resolved issues
Sales Associate
Bed Bath & Beyond
09.2019 - 06.2023
- Engaged with customers to understand their needs, answer questions, and recommend suitable products
- Processed sales transactions, including cash handling and credit card payments
- Balanced cash drawer at the start and end of each shift, ensuring all funds were accurately accounted for
- Reconciled daily sales reports with cash and card payments to ensure no discrepancies
- Supported daily operations by meeting sales targets and maintaining store cleanliness and organization
- Stayed informed about new products and promotions
Education
Diploma - Personal Finance, Budget Planning, Economics, Marketing
Southaven High School
SouthavenSkills
- Customer Service
- Cash Handling & Reconciliation
- Collections
- Computer Proficiency
- Communication
- Team Collaboration
- Goal-Oriented
- Proficiency in Microsoft Office
References
Available upon request.
Timeline
Collection Specialist
Absolute Recovery Service
02.2024 - Current
Customer Service Specialist - Team Lead
Guess Retail Store
05.2021 - 02.2024
Sales Associate
Bed Bath & Beyond
09.2019 - 06.2023
Diploma - Personal Finance, Budget Planning, Economics, Marketing
Southaven High School
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