Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Nicholas Japinga

Lutherville,MD

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

1
1
year of professional experience

Work History

Sales Associate

Five Below
Hunt Valley, MD
08.2024 - Current
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Upsold additional items based on customer interests and needs.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed transactions using a point-of-sale system.
  • Developed trusting relationships with customers by making personal connections.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Water Tester Volunteer

Friends of Roland Run
Lutherville, MD
02.2024 - 04.2024
  • Interpreted and analyzed data collected during the testing process to identify trends or anomalies.
  • Conducted sample collection from various sources including rivers, wells, and lakes.
  • Adhered to safety protocols while collecting samples in the field or operating lab equipment.
  • Assisted in troubleshooting any issues that arose during the testing process.
  • Analyzed samples for contaminants such as bacteria, metals, and other pollutants.
  • Performed regular water tests to ensure compliance with local and state regulations.

Education

High School Diploma -

Towson High School
Towson, MD
05-2025

Skills

  • Customer service
  • Data analysis
  • Point of sale
  • Inventory management
  • Visual merchandising
  • Problem solving
  • Team collaboration
  • Upselling and cross selling
  • Retail store operations
  • Excellent people skills
  • Policy and procedure adherence
  • Customer engagement
  • Outgoing personality

Affiliations

  • Fishing
  • Writing music
  • Playing guitar

Timeline

Sales Associate

Five Below
08.2024 - Current

Water Tester Volunteer

Friends of Roland Run
02.2024 - 04.2024

High School Diploma -

Towson High School

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