Nicholas Kaferlein
Spokane Valley,WA
Summary
Auto damage adjuster adept at completing high volume of claims quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
GEICO
04.2022 - Current
- Inspect and assess damage to vehicles and write appropriate estimates for repairs
- Review, adjust, and approve estimates from repair shops participating in our Auto Repair Express program
- Work with repair shops, parts vendors, automobile industry professionals to assess liability, discuss and negotiate labor times for vehicle repairs
- Review and approve supplement requests from repair shops for additional damage found, sublet operations, parts issues
- Provide GEICO insured customers and claimants with the highest levels of customer service
- Track repairs and keep customers informed of repair process, estimated completion dates for vehicle repairs, discuss liability/coverage issues that may arise
- Manage rentals for customers when applicable.
Fulfillment Center
Amazon GEG-2
08.2020 - 04.2022
- Process Assistant- Responsible for daily management of department duties; including allocating labor, leading sync meetings, and assigning job duties
- Assisted in training new hires on company procedures, fostering a supportive learning atmosphere that helped improve productivity levels
- Assisted in the preparation of daily reports and performance metrics tracking, providing valuable insights into areas for potential improvement within the fulfillment center
- Ability to lead, escalate, organize, and work under pressure to achieve daily goals
- Singles Packing- Pack customer orders that are ready for shipping
- AFM- Clear amnesty from the robotics floor to ensure steady flow of operation
- Perform light repairs of Amazon Robotics Drive Units
- Manage the robotics floor using Amazon Robotics Maintenance Manager
Doorman/Concierge
Dorchester Towers
09.2016 - 08.2019
- Maintained a welcoming environment for residents and guests through courteous greetings and assistance
- Enhanced building security by vigilantly monitoring entrance and exit points
- Served as a liaison between residents and property management, facilitating clear communication to resolve issues efficiently
- Provided exceptional customer service, fostering positive relationships with residents and enhancing their living experience
Education
Bachelor’s Degree in Criminal Justice; Concentration in the Court System -
John Jay College of Criminal Justice
Skills
- Excel
- Power Point
- Technical Automotive Knowledge
- Insurance Policy Understanding
- Time Management
- Multitasking Abilities
- Repair Cost Estimation
- Task Prioritization
- Claims Handling
- Integrity and Ethics
References
Available upon request
Certification
- I-CAR Platinum Certification - April 2024
Timeline
Auto Damage Adjuster
GEICO
04.2022 - Current
Fulfillment Center
Amazon GEG-2
08.2020 - 04.2022
Doorman/Concierge
Dorchester Towers
09.2016 - 08.2019
Bachelor’s Degree in Criminal Justice; Concentration in the Court System -
John Jay College of Criminal Justice
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