Nicholas Koleno
Waltham,MA
Summary
Offering strong organizational and communication skills, eager to learn and thrive in dynamic environment. Contributes to efficient office operations and effective communication with proficiency in scheduling and document management. Seeking to leverage these skills in a dynamic, growth-oriented role.
Overview
2027
2027
years of professional experience
Work History
Admissions Coordinator
Charles River Recovery Center
03.2026 - Current
- Managed client intake and admissions processes from initial contact through placement
- Verified insurance benefits (VOB) and communicated coverage details clearly to clients and families
- Coordinated with internal teams to ensure timely and efficient onboarding
- Guided clients through required documentation and next steps, reducing barriers to entry
- Maintained accurate records and ensured compliance with organizational procedures
Pet Hotel Manager
Hound Dog Pet Hotel
2019 - 2020
- Oversaw daily operations of a high-volume pet care facility, ensuring efficient workflow and quality service
- Supervised staff, managed scheduling, and delegated responsibilities to maintain coverage
- Handled client communications, bookings, and issue resolution to support a positive customer experience
- Performed administrative tasks including scheduling, record keeping, and operational coordination
- Maintained a clean, safe, and organized environment in compliance with company standards
Operations & Client Support Specialist
Charles River Recovery Center
02.2025 - 03.2026
- Coordinated client onboarding and provided ongoing support, ensuring a smooth and organized experience
- Collaborated with cross-functional teams to improve workflow efficiency and overall client experience
- Maintained accurate records and supported daily operations for seamless service delivery
- Provided administrative support to Program Director and senior leadership, including scheduling and communication coordination
Business Development & Outreach Coordinator
Hillside Detox
06.2023 - 06.2024
- Supported outreach efforts by building and maintaining relationships with external partners
- Assisted in planning and executing events to increase engagement and visibility
- Strengthened client and partner relationships through consistent communication and follow-up
- Provided administrative and operational support to leadership and team initiatives
Education
High School Diploma -
Chanhassen High School
Chanhassen, MN06.2017
Skills
- Client relations & customer experience
- Admissions & onboarding coordination
- Insurance verification (VOB) & benefits navigation
- Relationship building & stakeholder engagement
- Communication & teamwork
- Organization & administrative support
- Guest relations management
Timeline
Admissions Coordinator
Charles River Recovery Center
03.2026 - Current
Operations & Client Support Specialist
Charles River Recovery Center
02.2025 - 03.2026
Business Development & Outreach Coordinator
Hillside Detox
06.2023 - 06.2024
Pet Hotel Manager
Hound Dog Pet Hotel
2019 - 2020
High School Diploma -
Chanhassen High School