Nicholas Kumpel
Hurst,TX
Summary
Proficient Guest Services Manager at Market Street Grocery Store, recognized for exceptional team leadership and a strong commitment to customer satisfaction. Developed efficient scheduling systems that enhanced service delivery while ensuring timely fulfillment of customer needs. Strong communication and problem-solving skills foster a positive shopping experience, contributing to overall store performance. Aiming to leverage expertise in team dynamics and customer relations to further enhance service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Market Street Grocery Store
Colleyville, TX
06.2022 - Current
- Provided support with day-to-day operational issues related to guest services.
- Collaborated with other departments within the organization to ensure smooth functioning of operations.
- Assisted in the recruitment, training and management of Guest Service staff.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Built and maintained productive relationships with employees.
Education
Industrial Engineering
Oklahoma State University
Stillwater, OKSkills
- Team management
- Money handling
- Strong leadership
- Guest relations
- Schedule coordination
- Mathematical calculations
- CAD software
- Shift change management
- Product sales
- Issue resolution
Affiliations
- 4 years Highschool Varsity Baseball
- Member of the Cowboy Baja Racing Team at Oklahoma State University
- Member of the ISSE club at Oklahoma State University
- Member of the Oklahoma State University Pickle Ball Club
Accomplishments
- National Honor Society
- Mu Alpha Theta Member
- Buinger Technical Center Employability Award
- Academic Allstate Honorable Mention for Texas 6a Highschool Baseball
- Ap Scholar
Certification
- OSHA Certified
- TABC certified
- Food Handlers License
- Auto CAD certified
Timeline
Guest Service Manager
Market Street Grocery Store
06.2022 - Current
Industrial Engineering
Oklahoma State University
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