Nicholas Kveum
Jurassic Zone
Burleson,TX
1
Certification
10
years of professional experience
Dedicated manager with expertise in workflow optimization, staff training, and customer service. Proven ability to enhance operational efficiency and maintain high standards, ensuring guest satisfaction and fostering positive relationships.
Work History
Manager on Duty
10 Years 2 Months- Supervised daily operations to ensure a safe and enjoyable environment for guests.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented efficient workflow processes to enhance team productivity and service quality.
- Resolved guest inquiries and complaints promptly, fostering positive customer relationships.
- Conducted regular inspections of the facility to maintain high standards of cleanliness and safety.
- Collaborated with management to develop training programs focused on employee development and retention.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Electrical Apprentice
4 Months- Installed electrical systems according to technical specifications and safety standards.
- Collaborated with senior electricians to complete projects within scheduled timelines.
- Assisted in installation and maintenance of electrical systems and components.
- Utilized hand and power tools to execute wiring and circuitry tasks efficiently.
Chemical Applicator
4 Months- Operated and calibrated chemical application equipment to ensure precise treatment of lawns and landscapes.
- Maintained accurate records of chemical usage and treatments administered to support regulatory compliance and reporting needs.
- Implemented quality control measures that increased accuracy in pesticide applications, reducing rework and client complaints.
Education
High School Diploma
Bachelor of Science - Accounting
Skills
Workflow optimization
Processes and procedures
Staff training and development
Customer service focus
Decision-making
Documentation and reporting
Task assignment
Inventory management
Employee engagement
Goal oriented
Certification
Apprentice Electrician License
Timeline
Chemical Applicator
Texas Lawn and Pest
08.2023 - 12.2023Read More
Electrical Apprentice
Diode Integrated Systems
04.2020 - 08.2020Read More
Manager on Duty
Jurassic Zone
08.2016 - CurrentRead More
Burleson High School
High School Diploma
Read More
Western Governors University
Bachelor of Science from Accounting
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