Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas LaFountain

Wolcott,CT

Summary

Reliable Shift Leader with 2+ years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

5
5
years of professional experience

Work History

Shift Lead

Montana Nights
02.2020 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Answers the phones to assist customers in booking events
  • Worked the bar while employees are running party's
  • While running party's, utilized positive communication to encourage customers and promote a good time so they will return
  • Ensures proper safety

Snowboard Instructor

Mount Southington Ski Area
12.2021 - 02.2023
  • Demonstrated snowboarding techniques based on established course framework and student ability levels.
  • Maintained optimal physical condition and stamina for continuous teaching and demonstrations.
  • Stayed on top of current weather conditions to maintain student safety.
  • Utilized variety of snowboarding and ski techniques to impart knowledge and customized instruction to individual skill levels.
  • Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.

Floor Worker

Dicks Sporing Goods
12.2019 - 02.2020
  • Stood for long hours, lifted heavy loads and maintained fast pace.
  • Scanned and recorded inventory to maintain product supply levels and track shipments.
  • Assembled products for distribution in fast-paced environment and met or exceeded daily production goals.
  • Moved materials to designated staging areas.
  • Executed daily operations quickly and accurately, achieving productivity targets.

Server

Flour Shoppe Cafe
06.2018 - 07.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.

Stock Associate

Pottery Barn
11.2018 - 01.2019
  • Maintained effective team member communication.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Greeted customers and directed to requested products.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

Associate of Science - Business Administration

Tunxis Community College
Farmington, CT
12.2022

High School Diploma -

Wolcott High School
Wolcott, CT
06.2020

Skills

  • Collaborative Environments
  • Equipment Preparation
  • Guest Satisfaction
  • Motivational Leadership
  • Instructional Strategies
  • Complex Problem-Solving
  • Stage Inventory
  • Active Listening
  • Responsible Alcohol Service
  • Attending Multiple Customers
  • Accurate Money Handling
  • Opening and Closing Procedures

Timeline

Snowboard Instructor

Mount Southington Ski Area
12.2021 - 02.2023

Shift Lead

Montana Nights
02.2020 - Current

Floor Worker

Dicks Sporing Goods
12.2019 - 02.2020

Stock Associate

Pottery Barn
11.2018 - 01.2019

Server

Flour Shoppe Cafe
06.2018 - 07.2019

Associate of Science - Business Administration

Tunxis Community College

High School Diploma -

Wolcott High School

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Nicholas LaFountain