Operations Coordinator
Nicholas Lane
Crossover Church
Spokane,WA
17
years of professional experience
Experienced operations and logistics professional with a background in campus coordination, vendor management, and staff training. Skilled in project management, teamwork, and customer relations, with a record of improving workflows, resolving scheduling issues, and supporting smooth day-to-day operations. Brings a strong focus on reliability, communication, and efficient service delivery.
Work History
Operations Coordinator
6 Years 6 Months- Managed event logistics, including space reservations, supplies, and on-site support for church gatherings.
- Coordinated weekly service operations, aligning volunteer schedules, room setup, and ministry flow.
- Streamlined communication between staff, volunteers, and ministry leaders to resolve scheduling conflicts.
- Maintained accurate records for events, service plans, and operational requests.
- Oversaw setup and teardown procedures to support consistent campus readiness and guest experience.
- Collaborated with department leaders to improve workflow and address recurring operational gaps.
- Trained volunteers on procedures, expectations, and service-day responsibilities.
- Monitored equipment and supply needs, coordinating replenishment to prevent service disruptions.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
- Streamlined operations by implementing efficient processes and procedures.
- Provided direction and guidance to internal teams in order to achieve goals.
- Managed routine team operations on 20-acre campus with three buildings.
- Worked with vendors to make purchases and reconcile invoices.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Negotiated contracts with vendors, securing competitive pricing for goods and services.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Evaluated employee strengths, detected weak areas, and started mentoring to strengthen capabilities.
- Co-managed staff care with efficient operations while sustaining an enjoyable workplace experience, reinforcing staff value and consistent support.
Delivery Driver
1 Year 11 Months- Delivered parcels safely using handheld scanner, following assigned route and customer instructions.
- Inspected vehicle before trips, confirming DOT compliance, fluid levels, and cargo security.
- Scanned shipments accurately to maintain real-time tracking and delivery confirmation records.
- Loaded and organized packages for efficient sequence, preventing damage during transit.
- Resolved customer delivery concerns professionally, ensuring timely handoffs and signature collection.
- Navigated route changes quickly, adapting to traffic, weather, and priority pickup requests.
- Mentored new drivers on safety procedures, scan accuracy, and efficient route execution.
- Improved delivery consistency by identifying workflow issues and reinforcing compliance standards.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing the best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in a polite and professional manner.
Flight Attendant
3 Years 7 Months- Delivered safety briefings and enforced FAA-compliant procedures throughout boarding and inflight operations.
- Coordinated with flight crew to ensure smooth boarding, departures, and cabin readiness.
- Monitored cabin conditions and responded quickly to passenger needs and irregular situations.
- Assisted travelers with seating, carry-on stowage, and special service requests during flights.
- Resolved passenger concerns calmly while maintaining professional service standards and cabin order.
- Conducted preflight cabin checks to verify equipment, supplies, and emergency readiness.
- Communicated flight updates clearly and supported safe evacuation procedures during emergencies.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Machinery Operator
2 Years 5 Months- Monitored equipment performance and adjusted controls to support consistent cut quality.
- Inspected boards and machine output to identify defects and reduce material waste.
- Coordinated with production staff to keep lumber moving through processing stages.
- Operated lumber machinery to process stock safely and maintain steady production flow.
- Performed routine equipment checks to prevent downtime and support safe operation.
- Trained newer operators on machine procedures, safety practices, and workflow expectations.
- Troubleshot jams and mechanical issues to restore production quickly and accurately.
- Followed plant safety standards while handling machinery, materials, and finished lumber.
- Established a reputation for reliability by consistently arriving on time, maintaining high attendance levels, and displaying a strong work ethic throughout the duration of employment as a Machinery Operator.
- Demonstrated excellent communication skills while coordinating with team members on project status updates, changeovers, equipment adjustments, resulting in smoother workflows.
- Collaborated with cross-functional teams for seamless workflow coordination and timely project completion.
Sales Floor Associate
3 Years 9 Months- Processed sales transactions, returns, and exchanges with POS accuracy.
- Assisted customers with product selection, aisle locations, and project questions.
- Replenished shelves and organized sales floor displays for accurate merchandising.
- Maintained stockroom organization and prioritized freight for efficient replenishment.
- Adhered to safety standards while handling merchandise, equipment, and customer traffic.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Contributed to loss prevention initiatives by diligently monitoring suspicious activity on the sales floor and reporting concerns promptly to management.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
Education
No Degree - Criminal Justice
High School Diploma
Skills
Operations management
Project management
Logistics coordination
Process implementation
Scheduling management
Dispute resolution
Staff supervision
Training management
Team Training
Safety oversight
Risk management
Customer relations
Team training programs
Compliance management
Administrative management
Project planning
Timeline
Operations Coordinator
Crossover Church
05.2020 - CurrentRead More
Delivery Driver
FedEx
01.2020 - 12.2021Read More
Flight Attendant
Horizon Air
06.2016 - 01.2020Read More
Machinery Operator
McClungs Lumber
12.2013 - 05.2016Read More
Sales Floor Associate
Lowes Home Improvement Stores
03.2010 - 12.2013Read More
Virginia Western Community College
No Degree from Criminal Justice
Read More
Glenvar High School
High School Diploma
Read More