Nicholas Leon
West Des Moines,IA
Summary
Professional communicator with knack for building strong client relationships and driving results. Skilled in managing client interactions, resolving issues, and ensuring satisfaction. Proficient in team collaboration, adaptable to changing needs, and consistently reliable. Strong interpersonal skills and keen problem-solving abilities tailored to enhance client experiences.
Overview
3
3
years of professional experience
Work History
Client Communications Specialist
SHAZAM
06.2022 - 10.2024
- Client Communications Specialist working with the Communications and Technical Communications team
- Drafted, edited, and published documents, communications, webinars, and internal notifications across multiple teams
- Collaborated on numerous EFT and Core projects, including coordinating Marketing, Communications and Sales needs
- Provided support during rush and emergency communications with a sub-15 minute turnaround period between issue identification and client communication both on and off hours
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Evaluated the effectiveness of existing communication methods within the company which ultimately led to implementing new systems thus increasing overall productivity.
Technical Communications Intern
Hy-vee Smiles Technology
06.2021 - 04.2022
- Technical Communications Intern working under Brooklyn Mazza
- Worked with multiple teams within HST to provide various publishing and editing solutions
- Researched, drafted, edited, and published multiple projects ranging from internal memos to vendor-level security questionnaires
- Selected to extend internship from beyond the initial intern session to Spring of 2022 due to exemplary performance
Education
Bachelor's - English
Iowa State University
Ames, IA06.2022
Skills
- Microsoft Office
- Microsoft Visio
- Content management systems
- Drafting
- Editing
- GitHub
- Client Needs Assessment
- Salesforce
- HTML5
- CSS
Timeline
Client Communications Specialist
SHAZAM
06.2022 - 10.2024
Technical Communications Intern
Hy-vee Smiles Technology
06.2021 - 04.2022
Bachelor's - English
Iowa State University
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