Ar-Torrah Gillum
Detroit,MI
Summary
Enthusiastic with demonstrated knowledge of marketing, public relations, and advertising. Proven multi-tasking and prioritizing skills to plan and execute projects in a fast-paced, changing environment with minimal supervision. Looking to gain experience in the sports business industry. A dedicated professional with a background in Communication and Business, currently pursuing an MBA with a specialization in Sports Management. Seeking to leverage strong interpersonal skills and sports industry knowledge to excel in a career in sports.
Overview
3
3
years of professional experience
Work History
Client Communications Specialist
Rocket Mortgage FieldHouse
Detroit, MI
03.2024 - Current
- Developed and implemented client communications strategies to ensure consistent messaging across all channels.
- Perform a heavy volume of inbound and outbound phone duties, including contacting and transferring clients to appropriate parties, cold calling, and setting appointments
- Filter leads on behalf of the company’s clients by staying current on market and product shifts
- Effectively and efficiently perform work in the internal proprietary software and technology of the company
- Communicate carefully, intentionally and with accurate information to prioritize a positive experience for clients
Sports Marketing Intern
4Evr Sports
Detroit, MI
11.2023 - Current
- Created content for social media to promote players' events and activities.
- Contribute to the development and implementation of marketing strategies for athletes.
- Coordinate with athletes and management to ensure consistent brand image and messaging.
- Collaborate with the team to develop promotional materials, digital content, and social media posts.
- Support the planning and execution of production shoots.
- Monitor and analyze the performance of social media posts and provide reports to the team.
- Create brand outreach campaigns to land athletes NIL deals.
Account Manager
Computech Corporation
Detroit, MI
06.2023 - 01.2024
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Conducted market research to identify potential customers.
- Evaluating client accounts to understand their specific requirements, challenges, and opportunities. This involves a thorough analysis of their IT infrastructure, services, and goals.
- Collaborating with technical teams to customize solutions that align with the client's business objectives. This might involve proposing hardware, software, and IT services to address specific challenges or enhance their operations.
Student Co-Op Communications/HR – Diversity, Equit
DTE Energy
Detroit, MI
06.2022 - 01.2023
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained updated knowledge through continuing education and advanced training.
- Handled basic employee inquiries and supported HR activities such as performance evaluations, disciplinary actions, and conflict resolution.
- Supported internal communication efforts to engage and inform employees about company updates, events, and initiatives.
Service Experience
Nordstrom
Novi, MI
11.2021 - 06.2022
- Actively engaged in sales efforts by suggesting additional products or accessories that complement customers' choices. This involved the ability to identify customer needs and make relevant recommendations.
- Handled customer transactions, which may include processing payments, returns, and exchanges accurately and efficiently. Familiarity with point-of-sale systems is essential.
- Greeted customers and assisted them with product selection, answering questions, and addressing any concerns. Provided a warm and welcoming atmosphere, ensuring customers feel valued and appreciated.
Sports Intern
PROZONE: The Agency
Virtual
07.2021 - 01.2022
- Developed and maintained positive relationships with athletes, coaches, staff members, parents, sponsors, and other stakeholders.
- Worked with athletes to develop and enhance their brands. This may involve developing content strategies and optimizing their online presence.
- Identify potential sponsorship and endorsement opportunities for athletes. Help negotiate and manage these partnerships, ensuring they align with the athlete's brand and values.
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI05-2023
MBA - Sports And Entertainment Management
Wayne State University
Detroit, MISkills
- Time Management
- Excellent Communication
- Microsoft Office
- Task Prioritization
- Team Collaboration
- Problem-solving abilities
- Market Analysis
- Analytical Thinking
- Computer Skills
- Sports Management
Affiliations
- Alpha Kappa Alpha Sorority, Inc.
Timeline
Client Communications Specialist
Rocket Mortgage FieldHouse
03.2024 - Current
Sports Marketing Intern
4Evr Sports
11.2023 - Current
Account Manager
Computech Corporation
06.2023 - 01.2024
Student Co-Op Communications/HR – Diversity, Equit
DTE Energy
06.2022 - 01.2023
Service Experience
Nordstrom
11.2021 - 06.2022
Sports Intern
PROZONE: The Agency
07.2021 - 01.2022
Bachelor of Arts - Communications
Michigan State University
MBA - Sports And Entertainment Management
Wayne State University
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