Kynadie Hawkins
Santaquin,Utah
Summary
Dynamic and personable professional with a proven ability to connect with clients and cultivate positive relationships. Possesses a deep understanding of effective communication strategies and leverages digital communication tools to enhance engagement. Committed to driving client satisfaction and contributing to overall business growth through innovative solutions and dedicated service. Passionate about creating impactful connections that foster loyalty and long term partnerships.
Overview
3
3
years of professional experience
Work History
Client Communications Specialist
Elite Embryo
Saratoga springs, Utah
02.2025 - Current
- Managed client inquiries through various channels, ensuring prompt and accurate responses.
- Assisted in the development of creative marketing campaigns that increased brand awareness among potential customers leading to an upswing in business.
- Coordinated contract documentation and compliance processes to ensure alignment with organizational policies.
- Maintained consistent performance while managing routine travel, varying schedules, and location changes.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
Showroom customer service representative/CSR
Rocky Mountain ATV/MC
Payson, Utah
04.2023 - 02.2025
- Managed returns and exchanges, adhering to company policies for optimal resolution
- Managed high stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer inquiries efficiently through multi-channel communication platforms
- Maintained product knowledge to provide informed recommendations and support
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Vet Assistant Program
Snow College
Ephraim, UT12-2024
High School Degree -
Payson High School
Payson, Utah05.2024
Skills
- Proficient in data analysis
- Client needs assessment
- Detail oriented
- Flexible problem solving
- Proficient in computer applications
- Effective conflict resolution
- Effective time management
- Proficient in CRM software
- Effective communication
Accomplishments
- Represented the organization across multiple states, contributing to a 40% increase in positive client or team feedback during travel periods.
- Handled 80+ client inquiries per week with high accuracy and positive feedback.
- Documented and resolved legal inconsistencies in an existing contract which led to a revised version that ensured full compliance with company policies and legal standards.
Timeline
Client Communications Specialist
Elite Embryo
02.2025 - Current
Showroom customer service representative/CSR
Rocky Mountain ATV/MC
04.2023 - 02.2025
Vet Assistant Program
Snow College
High School Degree -
Payson High School