Nicholas Lloyd
7811 Bluegrass Rd
Summary
Dynamic Operations Manager with a proven track record at PGS USA LLC, enhancing operational efficiency and team productivity. Skilled in problem-solving and staff training, I successfully implemented process improvements that elevated service quality and customer satisfaction. Adept at inventory management, I foster strong client relationships while ensuring compliance and operational excellence.
Overview
15
15
years of professional experience
Work History
Operations Manager
PGS USA LLC
Baltimore, MD
04.2023 - 03.2026
- Streamlined operational workflows, enhancing efficiency and reducing bottlenecks across departments.
- Implemented process improvements that increased team productivity and service quality.
- Mentored junior staff on best practices and operational standards, fostering skill development.
- Analyzed performance metrics to identify areas for improvement and implemented corrective actions.
- Coordinated cross-functional teams to ensure alignment on project goals and deliverables.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Evaluated and presented key performance metrics to senior management for strategic decision-making.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Highly Experienced in the safe operation of material handling equipment of all classes.
- Knowledge of equipment mechanical system and how to relay repair plans to technicians.
Assistant Operations Manager
PGS USA LLC
Baltimore, MD
01.2016 - 06.2021
- Mentored junior staff, enhancing team performance and operational efficiency.
- Coordinated cross-departmental communication to align project goals and timelines effectively.
- Managed inventory levels, optimizing stock availability while minimizing excess waste.
- Led initiatives for customer service enhancements, resulting in increased client satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved operational efficiency by adopting new technology for inventory management.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Safe and Efficient use of all material handling equipment used in supply chain industries.
Warehouse Lead
White Marsh Transport
Sparrows Point, MD
11.2010 - 01.2016
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Efficient movement of material in and out of warehouse and rail yard utilizing all warehouse equipment.
- Effective storage practices and storage areas to utilize all available storage areas.
- Receiving receiving and checking of inbound materials to stay up with compliance and verify material information against inbound documents.
- Shipping materials correctly and efficiently using outbound BOL's and a company documents like tally sheets inventor with email backups.
- Performed inventory assessments and counts to verify stock inventory from database.
- Correctly accessing inventory issues to reconcile and update administrative database.
Education
High School Diploma - All
Sparrows Point High School
Sparrows Point, MD06-2007
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Staff training
- Staff management
- Inventory management
- Maintaining compliance
- Client relationships
- Inventory control
Mechanical background that includes but not limited to welding, burning, gas and diesel engines
Diagnose and repair I'm two stroke, four stroke, diesel engines
Timeline
Operations Manager
PGS USA LLC
04.2023 - 03.2026
Assistant Operations Manager
PGS USA LLC
01.2016 - 06.2021
Warehouse Lead
White Marsh Transport
11.2010 - 01.2016
High School Diploma - All
Sparrows Point High School