Nicholas Long
Dayton,OH
Summary
Knowledgeable Dispatcher with 3 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
20
20
years of professional experience
Work History
Dispatcher, Lot Manager
Hollis Towing
Dayton, OH
12.2018 - Current
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in electronic databases.
- Managed daily work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Communicated with individuals within the call center to complete dispatch support for emergency/accident calls.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Identified locations and needs of callers to accurately send assistance.
Repossession Agent
SMS Recovery
Huber Heights, OH
03.2016 - Current
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Oversaw key accounts to align with individual needs.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
Combat Medic (68W)
U.S. Army Active Duty
06.2006 - 05.2013
- Administered emergency treatment to battlefield wounds and infections.
- Organized and updated health records and clinical files.
- Attended training sessions, maintained required certifications and kept current in lifesaving techniques and technologies.
- Performed emergency life support and treated sick and injured persons at remote locations.
- Requisitioned, received, stored and documented unit equipment and supplies.
- Commanded oversight and tactical planning to streamline operations and enhance emergency preparedness procedures.
Education
GED -
Tippecanoe High School
Tipp City, OH04.2006
Skills
- Monitoring Field Personnel
- Delegating Work
- Improving Operations
- Basic Trauma Life Support
- Police and Fire Coordination
- Attention to Detail
- Negotiation and Resolution
- Conflict Resolution
Timeline
Dispatcher, Lot Manager
Hollis Towing
12.2018 - Current
Repossession Agent
SMS Recovery
03.2016 - Current
Combat Medic (68W)
U.S. Army Active Duty
06.2006 - 05.2013
GED -
Tippecanoe High School