Nicholas Loysen
Rochester ,NY
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in employee training and inventory management. Enhanced customer satisfaction through effective complaint resolution and streamlined operations during peak hours. Committed to continuous improvement and workplace safety, fostering a high-performing team that consistently meets operational goals.
Overview
17
17
years of professional experience
Work History
Shift Supervisor
Starbucks
Rochester, NY
10.2011 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new team members on company policies and operational procedures.
- Implemented inventory management practices to maintain stock levels and minimize waste.
- Resolved customer complaints swiftly, enhancing overall satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Cosmetologist's Apprentice
Distingue Salon
Fairport, NY
04.2009 - 2011
- Assisted in providing a range of cosmetic services to clients, ensuring high satisfaction levels.
- Learned and utilized various hair styling techniques and tools under guidance of experienced cosmetologists.
- Maintained cleanliness and organization of workstations, adhering to salon safety protocols.
- Supported senior staff in client consultations, enhancing communication skills and product knowledge.
- Contributed to the salon''s success by promoting available services and retail products during consultations.
- Participated in continuing education classes to stay current with industry trends and improve overall skillset.
- Increased repeat clientele through exceptional customer service and attention to detail during all appointments.
- Assisted senior cosmetologists in performing advanced procedures, resulting in improved salon efficiency and service quality.
Education
Business Administration And Management
Monroe Community College
Rochester, NY06.2003
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory management
- Continuous improvement
Timeline
Shift Supervisor
Starbucks
10.2011 - Current
Cosmetologist's Apprentice
Distingue Salon
04.2009 - 2011
Business Administration And Management
Monroe Community College