Nicholas Mack
Indianapolis,IN
Summary
Driven and analytical professional with a strong work ethic and exceptional customer service skills, honed at Ritter's Frozen Custard and other roles. Excelled in guest engagement and cash handling, boosting customer satisfaction. Exceeded in critical thinking and relationship building. Proven track record in teamwork and collaboration, significantly improving operational efficiency and am great at adjusting to new or unfamiliar environments.
Overview
3
3
years of professional experience
Work History
Server
Ritter's Frozen Custard
01.2022 - 04.2024
- Shift Lead for 1.5 years
- Operated in all areas of work, including preparing/serving food, handling money, cleaning/bussing, opening and closing the store
- Cultivated warm relationships with regular customers.
Inventory
Phantom Fireworks
06.2024 - Current
- Completed physical inventory counts each month.
- Completed frequent inventory counts and resolved discrepancies.
- Maintained accurate records, inventory and sales payments.
- Maintained assets inventory, completed inventory reports and escalated inventory discrepancies.
- Front Desk, Customer Service, Cashier, and Upselling work done as well.
Server
Back 9
07.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted wait staff with timely food delivery and guest requests.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
Education
Bachelor of Arts - Criminology
Butler University
Indianapolis, IN05.2026
Bachelor of Arts - Psychology
Butler University
Indianapolis, IN05.2026
No Degree - Philosophy
Butler University
Indianapolis, INSkills
- Strong Work Ethic
- Exceptional Customer Service
- Guest Engagement
- Analytical Thinking
- Critical Thinking
- Teamwork and Collaboration
- Multitasking
- Reliability
- Adaptable and Flexible
Affiliations
- Beta Theta Pi (Fall 2023 - current)
- College Mentors for Kids (Fall 2024 - current)
- Cru (Fall 2024 - current)
- Economics Club (Fall 2024 - current)
Timeline
Server
Back 9
07.2024 - Current
Inventory
Phantom Fireworks
06.2024 - Current
Server
Ritter's Frozen Custard
01.2022 - 04.2024
Bachelor of Arts - Criminology
Butler University
Bachelor of Arts - Psychology
Butler University
No Degree - Philosophy
Butler University
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