Nicholas MacLean
Fayetteville,NC
Summary
Information Technology professional with strong ability to manage and optimize IT systems. Demonstrates expertise in network administration, cybersecurity, and troubleshooting. Collaborative team player who adapts to changing needs and ensures seamless operations. Known for effective problem-solving and delivering results in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Information Technology Specialist
US Army
02.2020 - Current
- Ensured data security, implementing encryption measures and access controls for sensitive information.
- Led cross-functional teams on complex projects, fostering collaboration among team members and driving project success.
- Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT support processes, leading to increased end-user satisfaction and reduced response times.
Assistant Store Manager
Town Fair Tire
02.2017 - 02.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
Pinkerton Academy
Derry, NHSkills
- IT troubleshooting
- Problem-solving skills
- End user support
- Software updates
- Hardware installations
Certification
CompTIA Security+
Timeline
Information Technology Specialist
US Army
02.2020 - Current
Assistant Store Manager
Town Fair Tire
02.2017 - 02.2020
Pinkerton Academy
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