Nicholas Mancha
Tuttle,OK
Summary
Dedicated Customer Support Specialist with a proven track record of high productivity and efficient task completion. Expertise in problem-solving, customer relationship management, and technical support enhances the ability to deliver exceptional service. Strong communication skills, empathy, and adaptability foster positive customer experiences, driving satisfaction and loyalty. Aiming to leverage these competencies to contribute to overall business success.
Overview
11
11
years of professional experience
Work History
Customer Support Specialist
CityVet
Oklahoma City, OK
04.2024 - Current
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Processed payments from clients including cash, credit cards, and checks.
- Filed medical records in an organized manner for easy access when needed.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Receptionist
Vetco
Oklahoma City, Oklahoma
05.2023 - 04.2024
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
Customer Service Representative
Neel Veterinary Hospital
Oklahoma City, OK
10.2020 - 05.2023
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Processed payments from clients including cash, credit cards, and checks.
- Interviewed patients to complete case histories and intake forms.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Kept track of client's payment history and updated account information accordingly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Store Manager
Express Scripts
Garland, Texas
05.2014 - 07.2020
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified opportunities for cost savings through waste reduction initiatives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Recruited, trained and supervised new employees.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
High School Diploma -
Mustang High School
Mustang 05-2006
Skills
- Customer service excellence
- Customer relationship management (CRM)
- Data entry
- Time management
- Multitasking and organization
- Workflow management
Timeline
Customer Support Specialist
CityVet
04.2024 - Current
Receptionist
Vetco
05.2023 - 04.2024
Customer Service Representative
Neel Veterinary Hospital
10.2020 - 05.2023
Store Manager
Express Scripts
05.2014 - 07.2020
High School Diploma -
Mustang High School
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