Summary
Overview
Work History
Education
Skills
Timeline
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Nicholas Mensch

Palatine,Illinois

Summary

Highly skilled Help Desk Technician experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service. ls.


Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.

Overview

5
5
years of professional experience

Work History

Supervisor

Best Buy
07.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives, and communication goals.

Consultant

Geek Squad - Best Buy
07.2022 - 07.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Walked individuals through basic troubleshooting tasks.
  • Documented support interactions for future reference.

IT Intern

Palatine High School
08.2018 - 08.2020
  • Supported IT department in handling technology rollout and maintenance.
  • Delivered assistance and support for team-based IT projects.
  • Researched new technologies to boost information security.
  • Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.

Education

Associate of Applied Science - Information Technology

William Rainey Harper College
Palatine, IL
12.2024

Computer Support Technician Certificate - Information Technology

William Rainey Harper College
Palatine, IL
08.2022

Skills

  • Staff Management
  • Issue Resolution
  • Support Ticket System Management
  • Help Desk Software
  • Network Diagnostics
  • Hardware Diagnostics
  • Information Protection
  • Customer Service
  • Software Installation
  • Desktop Support
  • Data Recovery
  • User Support
  • Software Diagnosis
  • Technical Support

Timeline

Supervisor

Best Buy
07.2022 - Current

Consultant

Geek Squad - Best Buy
07.2022 - 07.2023

IT Intern

Palatine High School
08.2018 - 08.2020

Associate of Applied Science - Information Technology

William Rainey Harper College

Computer Support Technician Certificate - Information Technology

William Rainey Harper College

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Nicholas Mensch