Nicholas Merry
Baltimore,MD
Summary
Optimistic professional with experience in customer relationship management and problem-solving. Experienced in managing payroll procedures and ensuring timely and accurate contract administration.
Overview
5
5
years of professional experience
Work History
Office Administrator
UniFirst Corporation
Portland, ME
01.2025 - Current
- Manage office operations to meet deadlines, and ensure daily tasks are completed.
- Key orders are processed in a timely manner, in accordance with customer requests, with status updates as necessary.
- Account and contract management.
- Process both new contracts and those that are being terminated.
- Process payroll for weekly and bi-weekly associates.
- Oversee the steps being taken to meet the department's Accounts Receivable goals and expectations.
- Train new hires in my department.
- Handle efficient communications across various departments to ensure a streamlined solution for our customers.
- Utilize excel to summarize invoicing details to our customers or to specify the corrections needed to our Accounts Receivable department.
Payroll Administrator
Hannaford Bros Co
Wells, ME
01.2024 - 04.2025
- Overlooked payroll for the entire store.
- Coordinated necessary payroll corrections with all the department managers.
- Tracked attendance for all associates.
- Managed the organization and filing of all paperwork pertaining to associates in regard to discipline, personnel file documents, and medical documents.
- Assessed and tracked the labor hours per department for the store, and reported to store leadership.
Assistant Manager of Customer Service
Hannaford Bros Co
Wells, Maine
08.2020 - 02.2024
- Handled customer requests smoothly while balancing my managerial workload.
- Ensured all employees were up to date on training requirements.
- Communicated changes to department functions to relevant members of the team.
- Trained and coached associates who were onboarding or developing.
- Overlook store funds, and ensure they are accounted for.
- Account for and input inventory into the store's software.
- Maintained retention guidelines for 2 offices.
- Proactively handled conflict resolution.
- Utilized Excel and Google Sheets to track labor used to train associates in order to report payroll accurately.
Education
Massabesic Highschool
WaterboroSkills
- Office management
- Payroll administration
- Trouble shooting
- Account management
- Data entry
- Customer relationship management
Accomplishments
Power of You Champion for July 2023 - employee of the month for July 2023 at the Wells Hannaford.
Timeline
Office Administrator
UniFirst Corporation
01.2025 - Current
Payroll Administrator
Hannaford Bros Co
01.2024 - 04.2025
Assistant Manager of Customer Service
Hannaford Bros Co
08.2020 - 02.2024
Massabesic Highschool