Nicholas Middledorf
Olney,MD
Summary
Dynamic professional with 20 years of customer service experience, adept at driving sales and enhancing client satisfaction. Proven success at Alsco in upselling and cross-selling, alongside strong leadership and problem-solving skills. Expert in account management, fostering long-term relationships, and implementing strategic plans for revenue growth.
Overview
19
19
years of professional experience
Work History
Route Sales Representative
Alsco
Lanham, MD
11.2021 - Current
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Immediately addressed problems with customers to promote speedy resolution.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained accurate inventory records, ensuring sufficient product availability for customers.
- Negotiated contracts with clients, securing profitable long-term agreements for the company.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
Owner/Manager
Layla Lounge
Washington, DC
01.2012 - 07.2018
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Managed and motivated employees to be productive and engaged in work.
Hospital Account Manager
McKesson
Landover, MD
01.2006 - 04.2012
- Conducted regular account reviews, identifying areas for improvement and implementing targeted action plans.
- Oversaw the development of customized solutions for each client''s unique needs, resulting in increased sales volume and profitability.
- Facilitated communication between clients, sales representatives, clinical staff, billing departments, ensuring streamlined operations across all touchpoints.
- Served as primary point of contact for all account-related inquiries, providing prompt responses and expert guidance.
- Provided exceptional customer service, resolving issues promptly and maintaining high levels of client satisfaction.
- Established strong professional relationships with key decision-makers, fostering long-term partnerships and trust.
- Collaborated with cross-functional teams to ensure seamless coordination of account activities and deliverables.
- Enhanced client satisfaction by effectively managing hospital accounts and addressing concerns in a timely manner.
- Managed complex projects from inception through completion, ensuring timely delivery without compromising quality standards.
- Maintained up-to-date knowledge of industry regulations, compliance requirements, reimbursement policies for informed decisionmaking.
Education
Sparrows Point High School
Sparrows Point, MD05.2024
Skills
- Customer retention
- Account development
20 Years Customer Service
20 Years Computer Proficient
15 Years Sales
5 Years Business Management
10 Years Account Management
5 Years Automobile Knowledge
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Customer relations
Timeline
Route Sales Representative
Alsco
11.2021 - Current
Owner/Manager
Layla Lounge
01.2012 - 07.2018
Hospital Account Manager
McKesson
01.2006 - 04.2012
Sparrows Point High School