Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Miletta

Summary

Knowledgeable parts specialist proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives. Proficient in Freightliner, Detroit, Cummins, Allison, and Cat products. Have some knowledge of Autocar , Capacity,and RVs.

Overview

11
11
years of professional experience

Work History

Parts Counter Sales Person

TransChicago Truck Group
Elmhurst, IL
11.2017 - Current
  • Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
  • Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.

Parts Counter/Delivery Driver

Northwest Trucks
Palatine, IL
01.2016 - 11.2017
  • Managed returns and exchanges effectively, resolving customer issues promptly and professionally.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.

Assistant Warehouse Manager

Floral Express
Bensenville, IL
10.2012 - 12.2015
  • Maintained a safe work environment, conducting regular safety inspections and training employees on proper procedures.
  • Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
  • Mentored new employees, providing guidance on company policies, expectations, and best practices.
  • Implemented staff scheduling strategies that ensured adequate coverage during peak periods while minimizing overtime costs.
  • Evaluated employee performance regularly, offering constructive feedback aimed at improving individual skills while also recognizing outstanding achievements among team members.

Education

High School Diploma -

Gulf Coast High School
Naples, FL
05.2004

Skills

  • Upselling Strategies
  • Technical Understanding
  • Customer Relationship Building
  • Parts identification
  • Telephone etiquette
  • Interpersonal skills
  • Problem-solving aptitude
  • Industry awareness
  • Active listening
  • Critical thinking
  • Professional demeanor
  • Product knowledge expertise

Timeline

Parts Counter Sales Person

TransChicago Truck Group
11.2017 - Current

Parts Counter/Delivery Driver

Northwest Trucks
01.2016 - 11.2017

Assistant Warehouse Manager

Floral Express
10.2012 - 12.2015

High School Diploma -

Gulf Coast High School
Nicholas Miletta
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