Nicholas Miranda
Hamden
Summary
Accomplished Store Manager with expertise in merchandising, customer service, and performance management. Focused on driving sales and operational compliance while training and motivating teams to boost productivity. Dedicated to enhancing customer experiences and meeting sales targets to support store profitability.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Stop & Shop
North Haven
09.2015 - Current
- Supervised a team, providing continuous training to boost customer satisfaction levels.
- Enforced safety regulations, maintaining audit compliance as store safety lead.
- Directed store operations encompassing customer service, inventory, and staff scheduling.
- Proposed innovative solutions to enhance team performance and align with company goals.
- Collaborated with diverse coworkers to resolve customer issues and support service solutions.
Peapod Zone Manager
Stop & Shop
Norwalk
06.2021 - 02.2024
- Analyzed sales data to identify trends and prioritize product availability.
- Oversaw inventory management, achieving 2% out-of-stocks.
- Managed customer and driver relationships, ensuring seamless delivery operations.
- Conducted reviews of service delivery operations to pinpoint improvement areas.
- Built and maintained high-performing teams by coaching and mentoring top talent, promoting multiple associates to full-time positions.
Operations Manager
Better Business Bureau
Cromwell
01.2016 - 10.2016
- Resolved consumer and business disputes, maintaining professional communication standards throughout the process.
- Supported consumers by addressing service-related concerns and ensuring satisfactory resolutions.
- Maintained detailed case documentation to improve tracking and visibility of customer interactions.
Education
Bachelor of Science - Business Administration And Management
Southern Connecticut State University
New Haven, CT06-2013
Skills
- Inventory management and control
- Sales analysis and performance
- Effective merchandising strategies
- Customer relationship management
- Quality assurance practices
- Safety compliance (OSHA)
- Team leadership skills
- Conflict resolution techniques
- Verbal and written communication
Timeline
Peapod Zone Manager
Stop & Shop
06.2021 - 02.2024
Operations Manager
Better Business Bureau
01.2016 - 10.2016
Assistant Store Manager
Stop & Shop
09.2015 - Current
Bachelor of Science - Business Administration And Management
Southern Connecticut State University