Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicholas Murphy

Royal Oak,MI

Summary

- Innovative Customer Sales Representative with extensive knowledge of payment processing and negotiation. Successful at generative revenue and maintaining long-term client relationships. Adept at detail-oriented reporting and support.

- Personable Member Service Representative offering nearly seven years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

- Talented Mortgage Loan Originator with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.

- Resourceful Acquisitions Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

- Developed versatile skill set in fast-paced, collaborative environment, seeking to transition into new field. Expertise in data analysis and process optimization, with talent for problem-solving and strategic planning. Eager to leverage these transferable skills to contribute effectively in new role.

Overview

13
13
years of professional experience

Work History

Property Acquisitions Specialist

ECU Global Recycling
09.2024 - 05.2025
  • Increased property acquisitions by consistently researching and identifying new investment opportunities.
  • Negotiated favorable purchase terms for properties, ensuring maximum returns on investments.
  • Contributed significantly towards company growth through successful execution of high-value property acquisitions.
  • Served as primary contact for external partners during negotiations, maintaining professionalism and representing company interests effectively at all times.

Licensed Mortgage Loan Originator

Rocket Mortgage
06.2023 - 04.2024
  • Assisted in refining company policies and procedures related to mortgage lending operations to increase overall efficiency.
  • Negotiated optimal interest rates and fees with borrowers, providing them with competitive financing solutions.
  • Provided exceptional customer service throughout the entire loan process, earning positive reviews from both clients and partners alike.
  • Fostered a professional and supportive work environment within the team by sharing industry knowledge and best practices regularly.

Sales Consultant

American & Import Auto Parts
03.2022 - 03.2023
  • Cold called and conducted face-to-face sales calls with both returning customers and new clientele daily.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.

Customer Sales Specialist

Sherwin Williams Co
06.2015 - 03.2022
  • Cultivated and strengthened account relationships to achieve and exceed company targets.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Assisted call-in customers with questions and orders.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Described product highlights and benefits to help guide purchasing decisions.

Restaurant Waiter

Prime 10 Steakhouse
10.2014 - 05.2015
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Cultivated warm relationships with regular customers.

Camp Counselor/Farm Hand

Upland Hills Farm
06.2012 - 08.2014
  • Coordinated, implemented and evaluated leadership program and related activities to promote beneficial camper outcomes.
  • Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
  • Maintained facility, equipment and vehicles to promote safe and secure environment for campers and staff.

Education

High School Diploma -

Ernest W. Seaholm High School
Birmingham, MI
06.2015

Skills

  • Upselling and cross-selling
  • Account management
  • Micro-strategizing
  • Purchasing quotes
  • Negotiation trained
  • Excellent Communication
  • Product and service sales
  • Goal-oriented mindset
  • Time management mastery
  • Analytical thinking
  • Team collaboration
  • Documentation management

Timeline

Property Acquisitions Specialist

ECU Global Recycling
09.2024 - 05.2025

Licensed Mortgage Loan Originator

Rocket Mortgage
06.2023 - 04.2024

Sales Consultant

American & Import Auto Parts
03.2022 - 03.2023

Customer Sales Specialist

Sherwin Williams Co
06.2015 - 03.2022

Restaurant Waiter

Prime 10 Steakhouse
10.2014 - 05.2015

Camp Counselor/Farm Hand

Upland Hills Farm
06.2012 - 08.2014

High School Diploma -

Ernest W. Seaholm High School
Nicholas Murphy