Nicholas Ngugi
Stoughton,MA
Summary
Proven Sales Associate at Dura Mattress, adept in customer service and problem-solving, significantly enhancing store performance through effective client relationships and teamwork. Excelled in maintaining inventory accuracy and leveraging persuasive selling to educate clients, ensuring high satisfaction and repeat business. Demonstrates exceptional verbal communication and time management skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Dura Matress
01.2022 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Education
High School Diploma -
Kikuyu Day School
Kikuyu Kenya12.2012
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Flexible Schedule
- Verbal/written communication
- Client Service
Timeline
Sales Associate
Dura Matress
01.2022 - 04.2024
High School Diploma -
Kikuyu Day School
Similar Profiles
Rodney GilbertRodney Gilbert
Store Manager at Urners MatressStore Manager at Urners Matress
John MosherJohn Mosher
Sales Professional at Matress FirmSales Professional at Matress Firm
Renzo YanezRenzo Yanez
Delivery at Matress FirmDelivery at Matress Firm
Cheryl ConwayCheryl Conway
Office Manager at Larry's Glass Company, Inc.Office Manager at Larry's Glass Company, Inc.
Carline ElasCarline Elas
Registered Nurse at Cambridge Health Alliance-ESP PACE ProgramRegistered Nurse at Cambridge Health Alliance-ESP PACE Program