Nicholas Nieto
Orlando,FL
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Caliber Collision
Oviedo, FL
11.2025 - Current
- Resolved customer inquiries and complaints efficiently through active listening and problem-solving techniques.
- Processed insurance claims and estimates accurately to ensure timely service delivery for customers.
- Utilized CRM software to document interactions, track follow-ups, and maintain customer relationship data.
Floor Supervisor
City Thrift
Orlando, FL
06.2025 - 08.2025
- Supervised floor associates and maintained store presentation
- Managed pricing and inventory rotation
- Ensured compliance with safety and company policies
- Trained new employees
Production Team Leader
Goodwill Industries
Orlando, FL
07.2024 - 05.2025
- Oversaw production operations, ensuring efficient and timely completion of projects
- Managed a team of 25+ production staff, providing guidance and support to achieve department goals
- Identified areas for process improvement and implemented strategies to increase efficiency and reduce costs
- Implemented safety protocols and conducted regular training sessions to promote a safe working environment for all employees
- Analyzed production data/metrics to identify trends/patterns and make data-driven decisions for process optimization
- Conducted regular performance evaluations/feedback sessions with team members to foster professional growth
- Investigated root causes of quality issues/failures/non-conformances; implemented corrective/preventive actions
- Mentored/trained new hires on production procedures/standards to ensure consistent quality and productivity
- Led cross-functional teams in the successful implementation of new product launches/introductions
- Developed and maintained standard operating procedures (SOPs) for all production processes
Key Holder
Goodwill Industries
Orlando, FL
10.2023 - 07.2024
- Conducted regular performance evaluations for key holders, identifying areas for improvement and implementing targeted coaching plans
- Collaborated with store management to develop sales strategies and meet revenue targets
- Ensured compliance with company policies and procedures regarding cash handling, security measures, and opening/closing procedures
- Resolved customer complaints or issues promptly and effectively to maintain high levels of customer satisfaction
- Monitored store cleanliness and visual merchandising standards to create an inviting shopping environment
- Implemented safety protocols to protect employees' well-being during opening/closing procedures
Material Handler
Goodwill Industries
Orlando, FL
05.2023 - 10.2023
- Efficiently unloaded and inspected incoming materials, ensuring accuracy and quality control
- Operated forklifts and other material handling equipment to safely transport materials throughout the warehouse
- Maintained inventory accuracy by conducting regular cycle counts and reconciling discrepancies
- Collaborated with purchasing department to ensure timely delivery of materials needed for production
- Organized storage areas to optimize space utilization and facilitate easy retrieval of materials
- Implemented safety protocols, resulting in zero accidents or injuries during tenure as a material handler
- Worked closely with production team to provide them with necessary materials in a timely manner
- Trained new employees on safe material handling procedures and company policies
- Managed hazardous materials according to established safety guidelines and regulations
- Maintained cleanliness of work area, adhering to sanitation standards set by the company
Education
Some College - Music
Valencia College
Orlando, FL01-2020
Skills
- Merchandising
- Customer Service
- Project Management
- Quality Control
- Strategic Planning
- Inventory Control
- Pricing
- Leadership
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Caliber Collision
11.2025 - Current
Floor Supervisor
City Thrift
06.2025 - 08.2025
Production Team Leader
Goodwill Industries
07.2024 - 05.2025
Key Holder
Goodwill Industries
10.2023 - 07.2024
Material Handler
Goodwill Industries
05.2023 - 10.2023
Some College - Music
Valencia College