NICHOLAS OYAMA
Kirkland
Summary
Dynamic server with proven expertise at Kura Sushi, excelling in restaurant operations management and customer service. Recognized for optimizing workflows and enhancing team performance through effective communication and conflict resolution. Committed to delivering exceptional dining experiences while training colleagues in systems improvement and fostering a collaborative environment.
Overview
3
3
years of professional experience
Work History
Server
Kura Sushi USA, Inc.
Bellevue
01.2022 - Current
- Streamlined communication between servers and kitchen staff to enhance operational efficiency.
- Trained colleagues on system operations for optimal performance during shifts.
- Resolved customer disputes and inquiries, ensuring compliance with regulations and satisfaction.
- Coached staff on proper handling of sushi plate containers and electronic tablets.
Restaurant Server
FLO Japanese Sushi Restaurant & Sake Bar
Bellevue
05.2023 - 07.2024
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Monitored inventory levels of all products used in restaurants operations.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Communicated effectively with kitchen staff regarding order status updates.
- Assisted other servers as needed during peak hours or special events.
Education
Bachelor of Science - Cyber Security
University of California, Berkeley
Berkeley, CA05-2021
Skills
- Restaurant operations management
- Customer service
- Workflow optimization
- Cross-team collaboration
- Customer relationship management
- Effective communication
- Conflict resolution strategies
- Team leadership skills
- Systems improvement
- Problem solving
Technical Proficiencies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Windows
- Mac OS
- Routers
- LAN
- Wireless LAN
- Visual Basic
- Java
- C#
- Python
- 120 WPM Typing Peak (Average 90-100)
Timeline
Restaurant Server
FLO Japanese Sushi Restaurant & Sake Bar
05.2023 - 07.2024
Server
Kura Sushi USA, Inc.
01.2022 - Current
Bachelor of Science - Cyber Security
University of California, Berkeley
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