Boade Rowe
Scottsdale
Summary
Results-oriented hospitality professional with a strong background in enhancing customer satisfaction through exceptional service and team collaboration. Expertise in financial management and upselling strategies fosters client loyalty, drives repeat business and exponentially increases revenue. Committed to delivering memorable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Plaza Azteca
Missoula
10.2024 - 12.2025
- Delivered exceptional customer service in a high-volume environment, enhancing customer satisfaction.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Flipped tables efficiently to maximize turnover and enhance revenue generation.
- Suggested menu items to guests based on preferences and specials.
- Cultivated loyal customer base, leading to increased repeat visits and customer retention.
- Established rewarding relationships with clients, fostering repeat business and retention.
Server/Bartender/Manager
Tap Club
Missoula
06.2023 - 12.2024
- Nominated for Server of the Year in Missoula for exceptional service.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Fostered teamwork in restaurant, enhancing collaboration and service quality.
- Cultivated strong relationships with coworkers, gaining respect and trust within the team.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed team, maintaining financial incentives and balancing workload effectively.
- Recognized for contributions, leading to management role despite initial reluctance.
- Established Tap Club as a stable and reliable workplace throughout the tenure.
Dining Room Supervisor
The Springs assisted living community.
Missoula
08.2022 - 07.2023
- Utilized work ethic and team leadership to train servers in exceptional customer service for residents of the Springs.
- Oversaw scheduling, product ordering, and special event planning while enhancing employee productivity.
- Coordinated time management strategies for server staff, ensuring efficient dining room operations at the Springs.
Server/Certified Dining Trainer
Jakers Bar and Grill
Missoula
06.2021 - 08.2022
- Coordinated training for new servers on procedures and customer engagement to ensure consistent service quality.
- Cultivated strong table-side manner and personal connections with customers.
- Streamlined service processes to enhance customer satisfaction at Jakers.
- Began bartending training program to expand service capabilities and enhance guest experience.
- Completed wine service training to enhance guest dining experiences.
- Prepared beverages and cocktails according to established recipes and standards.
Server/Bartender
Booty’s Bar and Grill
Buckeye
09.2020 - 05.2021
- Mastered restaurant-style customer service while serving at Booty’s Bar and Grill.
- Provided exceptional service to a high volume of daily customers.
- Exhibited multitasking, sequence prioritization, and safely carried plates and beverages to enhance customer experience.
- Developed foundational skills in hospitality and customer interaction in my inaugural role at Booty’s Bar and Grill.
Home Theater Lead Salesman
Best Buy
Missoula
12.2017 - 08.2020
- Exceeded sales standards consistently, achieving record metrics for credit card applications.
- Consistently met or exceeded key performance metrics, contributing to overall departmental success.
- Provided customers with accurate product information to facilitate informed purchasing decisions.
- Stayed current on home theater products, including televisions and sound systems.
- Maintained knowledge of current technology trends and product offerings.
- Developed strong passion for sales-oriented roles while collaborating effectively within a team.
- Ensured cleanliness and organization of department, resulting in an improved customer shopping experience.
- Reflected on personal values and professional growth through hands-on experience at Best Buy.
Education
High school diploma -
Tonopah Valley High School
Tonopah, AZ01.2015
Some College (No Degree) - Sports Journalism
Coconino Community College
Flagstaff, AZSkills
- Financial management
- Team collaboration
- Staff scheduling
- Product recommendations
- Interpersonal skills
- Effective communication
- Flexible scheduling
- Point of sale (POS) operations
- Exceptional customer service
- Dependable service
- Team leadership
- Safe food handling
- Operational support
- Revenue enhancement
- Operational efficiency
- Restaurant operations management
- Customer satisfaction strategies
- Tableside etiquette
References
- Justin Malone, Former GM, 909-659-6656
- Adam Cooper, Former employee, coworker, and personal reference, 406-920-5069
- Andres Olivares, Former GM, 217-204-7696
Certification
food handlers certification
Languages
Spanish
Limited
Timeline
Server
Plaza Azteca
10.2024 - 12.2025
Server/Bartender/Manager
Tap Club
06.2023 - 12.2024
Dining Room Supervisor
The Springs assisted living community.
08.2022 - 07.2023
Server/Certified Dining Trainer
Jakers Bar and Grill
06.2021 - 08.2022
Server/Bartender
Booty’s Bar and Grill
09.2020 - 05.2021
Home Theater Lead Salesman
Best Buy
12.2017 - 08.2020
High school diploma -
Tonopah Valley High School
Some College (No Degree) - Sports Journalism
Coconino Community College