Michelle Harllee
Kansas City,MO
Summary
Hospitality professional with strong leadership and organizational skills. Proven ability to enhance guest experiences and streamline operations. Excel in team collaboration and adaptable to changing demands. Expertise in staff training, customer service, and conflict resolution. Reliable and results-driven with focus on continuous improvement.
Overview
18
18
years of professional experience
Work History
Server
PF Chang's China Bistro
10.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales significantly by upselling higher-end products to customers.
Manager
Jackie B. Goode's Uptown Cafe
05.2020 - 07.2023
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings.
- Ensured compliance with all health department regulations as well as company policies and procedures.
- Managed team of 50+
Server
Jackie B. Goode's Uptown Cafe
03.2011 - 05.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Director of Development
Church Army Branson/CORE Recovery Community
01.2007 - 03.2011
- Increased fundraising revenue by implementing innovative donor engagement strategies and targeted campaigns.
- Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
- Expanded the organization's network of supporters through targeted outreach, events, and partnership development.
- Successfully planned and executed special events that raised awareness about the organization's mission while generating new sources of support.
- Strengthened relationships with existing donors through timely acknowledgment letters, reports on funded projects, and invitations to participate in exclusive events.
- Expanded donor base and increased community awareness through targeted outreach campaigns and partnerships with local businesses.
- Advocated for organization's mission at public events, engaging stakeholders and inspiring community involvement.
- Built and maintained strong relationships with board members, providing regular updates and involving them in strategic decision-making.
- Developed fundraising events to maximize participation or contributions and minimize costs.
- Contacted corporate representatives, government officials or community leaders to increase awareness of organizational causes and activities.
Education
High School Diploma -
Branson High School
Branson, MOSkills
- Hospitality service expertise
- High volume dining
- Guest relations management
- POS operation
- Crisis-Management
- Nonprofit management
- Fundraising expertise
- Board relations
- Event planning
- Restaurant operations management
Timeline
Server
PF Chang's China Bistro
10.2024 - Current
Manager
Jackie B. Goode's Uptown Cafe
05.2020 - 07.2023
Server
Jackie B. Goode's Uptown Cafe
03.2011 - 05.2020
Director of Development
Church Army Branson/CORE Recovery Community
01.2007 - 03.2011
High School Diploma -
Branson High School
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