Nicholas Pappas

• Cultivated relationships with local businesses to provide exclusive discounts or services for guests, enhancing their stay experience.
• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
• Maintained well-regarded concierge services, including private, in-home chef services, yoga sessions, massage therapy, etc. to provide guests.
• Executed a flawless guest experience, maintaining a 5-star record via guest reviews to date

• Developed staff training programs to enhance service skills and increase overall efficiency.
• Managed a team of over 100 employees between back and front of house
• Organized successful special events that contributed to increased sales figures.
• Assisted in financial management tasks such as budget planning, forecasting revenue projections, and monitoring expenses closely.
• Maintained compliance with industry standards regarding alcohol service guidelines by regularly updating staff training and certifications.

Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.

• Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
• Enacted progressive disciplinary measures for staff, and oversaw opening and closing duties.
• Set numerous sales and customer service records for Under Canvas in both food quality and guest satisfaction 3 years in a row

• Direct oversight of 100+ staff across three locations across Portland, Maine
• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Maintained operational development of service network, including implementation of quality requirements and operating standards.
• Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.

• Oversaw daily bar operations, ensuring exceptional customer service and compliance with health regulations.
• Managed inventory levels, optimizing supply ordering processes to reduce waste and enhance profitability.
• Developed staff training programs, fostering skill development and improving team performance in high-pressure environments.
• Implemented innovative cocktail menu concepts, increasing customer engagement and driving repeat business, increasing bar sales by over 20%.