Nicholas Parise
Cortland,Ohio
Summary
Operations manager with a strong history of improving efficiency at Raising Cane's through strategic workflow optimization and employee training. Expertise in inventory control and customer relationship management, consistently resolving issues and enhancing team performance to surpass key performance indicators. Dedicated to creating a productive, customer-focused environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Manager
Raising Canes
Niles, USA
06.2024 - Current
- Streamlined daily operations and workflows to enhance efficiency and productivity.
- Supervised employee workflow, ensuring output met quality standards and operational goals.
- Monitored performance metrics to pinpoint process enhancement opportunities and drive improvements.
- Coordinated training sessions and managed inventory control to support operational readiness.
- Established scheduling and shift deployment for crew management.
- Resolved customer issues in a fast-paced environment, ensuring satisfaction.
Supervisor
VXI Global Solutions
Youngstown, USA
09.2020 - 11.2021
- Oversaw nine employees, improving customer interactions and service quality.
- Provided performance coaching and support to employees during daily business activities.
- Monitored performance metrics to ensure compliance with key performance indicators (KPIs).
- Assisted staff in identifying customer issues and resolving problems to streamline operations.
Customer Sales Retention Specialist
VXI Global Solutions
Youngstown, USA
03.2020 - 09.2020
- Engaged customers to foster loyalty and enhance retention of business.
- Analyzed customer purchase data to identify profiles and deliver tailored service for future interactions.
Assistant Marketing Manager/Server/Host
Texas Roadhouse
Niles, USA
11.2017 - 08.2018
- Collaborated with marketing manager to develop creative event and fundraiser concepts, driving participation and support.
- Delivered samples to local businesses, increasing brand awareness and community engagement.
- Addressed employee and customer issues proactively and empathetically, fostering a positive work environment and customer satisfaction.
Education
Bachelor of Science - Business Administration and Management
Youngstown State University
Youngstown, Ohio12-2023
Skills
- Customer relationship management
- Process optimization
- Team leadership
- Data analysis
- Scheduling systems
- Time management
- Microsoft Office applications
Accomplishments
- President’s List, 4 semesters
- Dean’s List, 6 semesters
Certification
ServSafe Certified
Timeline
Operations Manager
Raising Canes
06.2024 - Current
Supervisor
VXI Global Solutions
09.2020 - 11.2021
Customer Sales Retention Specialist
VXI Global Solutions
03.2020 - 09.2020
Assistant Marketing Manager/Server/Host
Texas Roadhouse
11.2017 - 08.2018
Bachelor of Science - Business Administration and Management
Youngstown State University