Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Receptionist

Nicholas Parmer

Lititz,PA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works good in teams and independently. Experienced in operating forklift and palletizer to move products between trucks, storage areas and sales floor locations. Offering solid customer service background and strong attention to detail. Commended for maintaining accurate inventory counts. Hardworking in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Associate

Spirit Halloween LLC
09.2023 - 11.2023
    • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
    • Helped customers locate products and checked store system for merchandise at other sites.
    • Prepared merchandise for sales floor by pricing or tagging.
    • Rotated stock and restocked shelves to maintain product availability and store appearance.
    • Answered customer questions about sizing, accessories, and merchandise care.
    • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
    • Provided positive first impressions to welcome existing, new, and potential customers.
    • Engaged with customers to build rapport and loyalty.
    • Solved customer challenges by offering relevant products and services.
    • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Restaurant Team Member

Shake Shack
06.2023 - 09.2023
    • Greeted guests pleasantly and answered menu questions.
    • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
    • Operated register to process payments and collect cash payment for order totals.
    • Used cash registers and calculators to prepare bills, accept payments and make change.
    • Used proper techniques to prepare food and ingredients.
    • Prepared food orders, cooking on grill and operating fry station.
    • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
    • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
    • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
    • Explained menu items and suggested appropriate options for food allergy concerns.

Food Delivery Driver

DoorDash
11.2022 - 03.2023
    • Delivered fresh food to customers across local area.
    • Picked up meals from local restaurants and dropped off at residential and business customer locations.
    • Carried food in insulated bags to maintain hot or cold temperature.
    • Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
    • Navigated local streets and highways with ease using GPS system.
    • Analyzed customer address to determine best route for timely delivery.
    • Maintained positive relationships with customers to promote further business opportunities.
    • Collected tips from customers through hands-free electronic methods.
    • Maintained vehicle according to company and state safety requirements.
    • Verified orders prior to completing deliveries to avoid customer complaints.
    • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
    • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.

Warehouse Worker

Ebersole Dedicated Services
08.2021 - 02.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 50+ pounds.
  • I unloaded trucks by either hand or by forklift as well as cleaning the warehouse.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Operated forklifts and pallet jacks to securely move boxes and packages from inventory to delivery area.
  • Packed boxes and stock using organizational guidelines.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.

Kitchen Staff/Server

Keystone Villa at Ephrata
09.2019 - 08.2021
    • Served food and beverages to patrons and immediately remedied issues with orders.
    • Trained new employees on restaurant procedures and plating techniques.
    • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
    • Provided exceptional service to high volume of daily customers.
    • Displayed enthusiasm and knowledge about restaurant's menu and products.
    • Greeted customers, answered questions and recommended specials to increase profits.
    • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
    • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
    • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Some College (No Degree) - Plant Biology

Millersville University
Millersville, PA
11.2022

High School Diploma -

Ephrata Senior High School
Ephrata, PA
06.2021

Certificate of Completion - Commercial And Advertising Art

Lancaster County Career And Technology Center
Brownstown, PA
05.2021

Skills

  • Problem-Solving
  • Forklift Operation
  • Cleaning and Organization
  • Heavy Lifting
  • Physical Strength and Stamina
  • Team Collaboration
  • Merchandising
  • Customer Needs Assessment
  • Stocking and Receiving
  • Verbal and Written Communication
  • Time Management
  • Friendly and Outgoing
  • Inventory Control
  • Product Sales
  • Multi-Tasking Strength
  • Exceptional Customer Service
  • Complex Problem-Solving
  • Conflict Resolution
  • Flexible Schedule
  • Verbal/Written Communication

Certification

  • Forklift Certification
  • OSHA 10-Hour Certification

Hobbies

Hiking

Running

Reading

Writing

Animating and cartooning

Spending time outdoors and with nature

Spending time alone


Timeline

Sales Associate

Spirit Halloween LLC
09.2023 - 11.2023

Restaurant Team Member

Shake Shack
06.2023 - 09.2023

Food Delivery Driver

DoorDash
11.2022 - 03.2023

Warehouse Worker

Ebersole Dedicated Services
08.2021 - 02.2023

Kitchen Staff/Server

Keystone Villa at Ephrata
09.2019 - 08.2021

Some College (No Degree) - Plant Biology

Millersville University

High School Diploma -

Ephrata Senior High School

Certificate of Completion - Commercial And Advertising Art

Lancaster County Career And Technology Center

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