Nicholas Perez
Medford
Summary
Results driven sales professional with 10 year of experience in healthcare and retail sales. Consistently leverages collaborative teamwork, 360 communication and provides exceptional patient care and customer care to all current and potential clients. Solid understanding of formulary system and managed care. Consistently meets and exceeds sales goals. Special knowledge of biological pharmaceuticals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical and Marketing Liaison
Avamere At Three Fountains
06.2023 - Current
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Established strong relationships with industry influencers, resulting in increased collaboration opportunities for the business.
- Responded to and investigated complaints and concerns of patients.
- Evaluated patient satisfaction and made suggestions for changes or improvements.
- Educated health care professionals on ways to humanize patients' experiences.
- Enriched patient experience by coordinating multidisciplinary team meetings to review individualized goals and progress updates regularly.
Case Manager Coordinator
Providence Health & Services
10.2022 - 06.2023
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Responded promptly and professionally to patient questions and concerns.
- Coordinated rehabilitative and preventive nursing processes and procedures.
- Participated in patient and family planning process, as well as provided instructions and addressed question and concerns.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
Pathology Coordinator and Interoffice Liaison
The Clinic For Dermatology And Wellness
07.2019 - 10.2022
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Increased sales by offering advice on purchases and promoting additional products.
- Created policies and procedures for safe handling, storage and security of drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Sales Representative
Fred Meyer Jewelers
10.2020 - 12.2021
- Met with customers to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and mentored new sales representatives.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Clinical Coordinator
Medford Radiology Group
10.2017 - 07.2019
- Ordered and maintained appropriate stock of medications and supplies.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Provided care and progress reports to patients.
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Communicated with patients, ensuring that medical information was kept private.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
Medical Assistant
Providence Medical Group
01.2017 - 10.2017
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained pre- and post-treatment vital signs and weight.
- Compiled necessary documents for surgical billing packages.
- Prepared initial patient charts for admission.
- Obtained all prescribed laboratory testing.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Surgery Assistant
Asante
06.2014 - 12.2016
- Protected patients from infection by setting up and managing sterile operating fields.
- Gowned and gloved staff to help team prepare for surgeries.
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Provided scrubbing surgical assistance and support to surgeons during general, gynecology, genitourinary, orthopedic, neurosurgery and plastic surgery procedures.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
Education
Bachelor of Science - Psychology
Southern Oregon University
Ashland, OR03-2022
High School Diploma -
Phoenix High School
Phoenix, OR06.2004
Skills
- Customer Service
- Team Leadership
- Detail Oriented
- Relationship Building
- Medical record review
- Patient and family advocacy
- Healthcare Industry Knowledge
- Clinical assessment
- Insurance Coverage Verification
- Patient Eligibility Requirements
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Clinical and Marketing Liaison
Avamere At Three Fountains
06.2023 - Current
Case Manager Coordinator
Providence Health & Services
10.2022 - 06.2023
Sales Representative
Fred Meyer Jewelers
10.2020 - 12.2021
Pathology Coordinator and Interoffice Liaison
The Clinic For Dermatology And Wellness
07.2019 - 10.2022
Clinical Coordinator
Medford Radiology Group
10.2017 - 07.2019
Medical Assistant
Providence Medical Group
01.2017 - 10.2017
Surgery Assistant
Asante
06.2014 - 12.2016
Bachelor of Science - Psychology
Southern Oregon University
High School Diploma -
Phoenix High School
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
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