Nicholas Perry
Lancaster,United States
Summary
A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient in customer service, professional speaking, problem-solving, and mediation. Exhibits a positive attitude, excellent behavior, and strong leadership qualities.
Overview
3
3
years of professional experience
Work History
Guest Service Agent
Thompson Dallas Dallas
Dallas, TX
10.2023 - 05.2024
- Provide high-quality customer service experience to ensure satisfaction for all guests
- Assist customers in a friendly, proactive, and efficient follow-up as necessary
- Demonstrate knowledge of hotel information
Guest Service Agent
Hilton Anatole Dallas
Dallas, TX
07.2023 - 09.2023
- Provide high-quality customer service experience to ensure satisfaction for all guests
- Perform administrative tasks, such as answering phones and operating computer systems
- Respond to guest inquiries and requests and resolve issues promptly
Community Service Officer
FAU Housing and Residential Education
Boca Raton, FL
08.2022 - 12.2022
- Exceed customer service expectations by providing friendly and courteous service to all residents
- Answer the phone in both routine and emergencies
- Observe security cameras, report, and assist residents at the front desk using programs such as C-CURE, Avigilon, and StarRez
Resident Assistant
FAU Housing and Residential Education
Boca Raton, FL
10.2021 - 05.2022
- Represent the residence hall at campus events, providing information and resources to students
- Help students become more involved on campus through campus and building-wide events
- Create a safe, inclusive living environment by organizing activities that promote community building and respect for diversity
Community Service Officer
FAU Housing and Residential Education
Boca Raton, FL
08.2021 - 10.2021
- Exceed customer service expectations by providing friendly and courteous service to all residents
- Observe security cameras, report, and assist residents at the front desk using programs such as C-CURE, Avigilon, and StarRez
- Working with staff, faculty, and FAU PD to ensure assistance, safety, and wellness with all residents
Education
High School Diploma -
Palm Beach Gardens Community High School
Palm Beach Gardens, FL05.2018
Skills
- Problem-Solving
- Customer Service
- Computer Skills
- Time Management
- Dependability
- Communication
Timeline
Guest Service Agent
Thompson Dallas Dallas
10.2023 - 05.2024
Guest Service Agent
Hilton Anatole Dallas
07.2023 - 09.2023
Community Service Officer
FAU Housing and Residential Education
08.2022 - 12.2022
Resident Assistant
FAU Housing and Residential Education
10.2021 - 05.2022
Community Service Officer
FAU Housing and Residential Education
08.2021 - 10.2021
High School Diploma -
Palm Beach Gardens Community High School
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