Nicholas Petzold
Georgetown
Summary
Offering excellent interpersonal skills and passion for helping customers. Brings ability to quickly learn and understand sales techniques and customer service best practices. Seeking to transition into new field, leveraging these skills to contribute effectively in different industry.
Overview
8
8
years of professional experience
Work History
Recreation Assistant
City of Cedar Park
06.2024 - Current
- Manage front desk operations
- Process registration and payments for class enrollment, facility memberships and renewals, park and facility rentals and reservations
- Answer questions in person and on the telephone to assist the general public
- Assist in the organization of events and activities
- Provide tours for prospective members
- Process reservations for pavilion and community rooms
- Help maintain attendance records on a daily, weekly, and monthly basis for classes, meetings, and facility use
- Prepare reports and maintain logs and records as needed
In Store Shopper
HEB
01.2023 - 12.2023
- Selected merchandise from sales floor to complete customer online orders
- Used a digital tool to select items necessary to complete online orders
- Made decisions on customers' behalf if requested item were unavailable
- Answered product-related questions and assisted in-store Customers
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up
- Minimized shrinkage through careful product handling
- Performed eStore Curbside duties
Facility Support Specialist
D1 Training
01.2022 - 12.2022
- Made daily outbound calls to obtain new customer leads
- Answered phones and assisted callers with membership and facility questions
- Signed members in at the front desk
- Maintained records of clients and leads
Customer Service Representative
Don's Liquor
01.2021 - 01.2022
- Processed sales, observed customers and checked IDs for adherence to age restrictions
- Received shipments and checked for discrepancies
- Greeted and assisted customers with orders
- Organized product displays on the sales floor
- Closed store at end of shift ensuring security
Delivery Driver
DoorDash
01.2020 - 01.2022
- Loaded, transported, and delivered items to clients or businesses in a safe and timely manner
- Reviewed orders before and after delivery to ensure completion, correct billing and customer satisfaction
- Assisted with loading and unloading items from vehicles
YMCA After School Counselor
YMCA of Cedar Park
01.2017 - 01.2020
- Ensured safety and supervision to a group of 15 children
- Planned and enacted daily activities for children
- Conducted and maintained daily attendance records
- Communicated with parents and guardians in a professional and courteous manner
- Assisted children with their homework on a daily basis
- Ensured that safety rules and practices were followed for children and staff
Education
Bachelor of Science (BS) - Psychology
TEXAS STATE UNIVERSITY
San Marcos, TX12-2024
Skills
- Strong teamwork
- Strong work ethic
- Critical thinking
- Customer Service
- Microsoft Office
Timeline
Recreation Assistant
City of Cedar Park
06.2024 - Current
In Store Shopper
HEB
01.2023 - 12.2023
Facility Support Specialist
D1 Training
01.2022 - 12.2022
Customer Service Representative
Don's Liquor
01.2021 - 01.2022
Delivery Driver
DoorDash
01.2020 - 01.2022
YMCA After School Counselor
YMCA of Cedar Park
01.2017 - 01.2020
Bachelor of Science (BS) - Psychology
TEXAS STATE UNIVERSITY
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