Nicholas Phelps
Cedar Rapids,IA
Summary
Dynamic and results-driven professional with extensive experience at Pilot Flying J Travel Center. Proven track record in enhancing customer satisfaction and managing cash handling with precision. Recognized for adaptability and dependability, consistently fostering a positive work environment while achieving operational efficiency. Has been deployed in multiple varying positions and with effectiveness.
Overview
6
6
years of professional experience
Work History
Lead Cashier
Pilot Flying J Travel Center
Cedar Rapids, IA
09.2024 - 04.2025
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices as well as enhance guest satisfaction through efficient and accurate transactions.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Willing to step in for any call-in employees.
- Was cross-trained to work at the built-in Arby's Restaurant as well as outdoor maintenance.
Food Service Lead 2
Pilot Travel Centers
Cedar Rapids, IA
08.2023 - 09.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Put extra emphasis on Food Handling Safety and maintaining a clean environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted the General Manager with various processes including counts, orientation, and maintenance.
Food Service Team Lead
Pilot Travel Centers
Cedar Rapids, IA
06.2023 - 08.2023
- Boosted employee morale and productivity by fostering a positive work atmosphere and recognizing individual accomplishments.
- Reduced food waste by helping to implement portion control measures, accurately tracking inventory levels, and adjusting orders accordingly.
- Managed daily cash flow, accurately processing transactions and ensuring the accuracy of financial records.
Facility Service Team Member
Pilot Travel Centers
Cedar Rapids, IA
12.2021 - 06.2023
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Operated as cashier as well, responsible for ensuring accurate transactions and taking accountability for the POS I was assigned to.
- Was a borrowed employee for the included Arby's Restaurant.
- Operated the deli for a period of time for the Express Dunkin' Donuts, making sure donuts were made in adequate numbers for the guests in a timely manner.
Food Service Team Member
Pilot Travel Centers
Cedar Rapids, IA
04.2019 - 12.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Collaborated with fellow team members to ensure smooth operations during peak hours, reducing wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated flexibility through work ethic and scheduling, worked 3rd shift for a time.
Education
High School Diploma -
Marina High School
Marina, CA06-2018
Skills
- Training and coaching
- Customer assistance
- Point of Sale operation
- Cash Handling
- Dependability
- Adaptability
- Willingness to learn
ServSafe Certified
I have taken the ServSafe Certification course and have passed the test with a 91%. I am certified in Food safety as a result.
Timeline
Lead Cashier
Pilot Flying J Travel Center
09.2024 - 04.2025
Food Service Lead 2
Pilot Travel Centers
08.2023 - 09.2024
Food Service Team Lead
Pilot Travel Centers
06.2023 - 08.2023
Facility Service Team Member
Pilot Travel Centers
12.2021 - 06.2023
Food Service Team Member
Pilot Travel Centers
04.2019 - 12.2021
High School Diploma -
Marina High School