Nicholas Pogue
Manager
North Little Rock,AR
Summary
Accomplished Restaurant Manager specializing in inventory management and staff training. Focused on driving employee engagement and optimizing service processes to achieve consistent operational excellence and customer loyalty.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
American Pie Pizza
North Little Rock, AR
11.2019 - Current
- Inventory management
- Trained and mentored staff to enhance service quality and operational performance.
- Led initiatives to enhance employee engagement, resulting in improved team morale.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Streamlined a monthly cleaning list to ensure the restaurant was deeply cleansed every month.
- Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Server
American Pie Pizza
North Little Rock, AR
05.2023 - 10.2025
- Managed order accuracy and timely delivery to enhance customer satisfaction.
- Trained and mentored new servers on best practices and menu knowledge.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Maintained cleanliness and organization of dining area to meet health standards.
- Handled cash transactions accurately, ensuring secure payment processing.
- Resolved customer complaints efficiently, fostering repeat business and loyalty.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Student Volunteer
North Little Rock Chamber of Commerce
North Little Rock, AR
03.2022 - 07.2022
- Supported networking events, facilitating connections between local businesses and potential clients.
- Developed promotional materials to increase awareness of chamber activities and initiatives.
- Worked in team environment to maintain high levels of productivity.
Education
High School Diploma -
North Little Rock High School
North Little Rock, ARSkills
- Inventory control and record keeping
- Customer engagement
- Staff management
- Passion for customer satisfaction
- Complaint resolution
- Staff scheduling
- Employee retention
- Supervisory skills
- Performance improvement
- Conflict resolution techniques
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Increased sales by 8% while reducing food costs by 12%, leading to a $$34,560. net profit in the last two years.
- Supervised team of twenty-three staff members.
Timeline
Server
American Pie Pizza
05.2023 - 10.2025
Student Volunteer
North Little Rock Chamber of Commerce
03.2022 - 07.2022
Restaurant Manager
American Pie Pizza
11.2019 - Current
High School Diploma -
North Little Rock High School