Nicholas Presley
Pace
Summary
Dynamic professional with extensive experience at Navy Federal Credit Union, excelling in cross-functional collaboration and process improvement. Proven track record in enhancing member experiences and training staff, while ensuring compliance and optimizing performance. Adept at reporting and documentation, driving results through effective time management and mentorship.
Overview
10
10
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
01.2016 - Current
- Resolved complex issues through multi-channel support and escalated when necessary.
- Collaborated with teams to implement solutions that enhanced member experience.
- Served as subject matter expert for CORE and digital services, training peers on new processes.
Assistant Manager II, Pearl Harbor
Navy Federal Credit Union
01.2019 - 01.2020
- Directed daily branch operations, ensuring compliance and meeting performance goals.
- Assigned responsibilities, coordinated schedules, and trained new staff.
- Prepared reports on compliance, service quality, and staff productivity.
MSR Mentor, Credit Cards
Navy Federal Credit Union
01.2016 - 01.2017
- Coached staff and tracked performance metrics for leadership review.
- Supported peer development through best practices and process improvements.
Education
Google Project Management Certificate -
11.2025
M.S. - Physical Education
University of West Florida
B.S. - Exercise Science
University of West Florida
Skills
- Cross-Functional Collaboration
- Process Improvement & Compliance
- Reporting & Documentation
- Time Management & Multi-Tasking
Volunteer Leadership
- Head Coach, 3P Weightlifting, Design and lead training programs for 20+ athletes.
- Secretary, Panhandle Collective Weightlifting, Co-manage operations, events, and documentation.
Timeline
Assistant Manager II, Pearl Harbor
Navy Federal Credit Union
01.2019 - 01.2020
Member Service Representative
Navy Federal Credit Union
01.2016 - Current
MSR Mentor, Credit Cards
Navy Federal Credit Union
01.2016 - 01.2017
Google Project Management Certificate -
M.S. - Physical Education
University of West Florida
B.S. - Exercise Science
University of West Florida