Nicholas Puleo
Woburn,United States
Summary
Customer-focused professional with a strong foundation in sales and operations, enhancing member satisfaction through effective communication and team collaboration. Achieved consistent sales growth while implementing promotional strategies to improve member retention. Is skilled in Microsoft Excel, Powerpoint and Salesforce. Holds a Bachelor’s degree in Business, complemented by a focus on marketing and management.
Overview
9
9
years of professional experience
Work History
Operations Manager
La Fitness
Stoneham
01.2026 - 06.2026
- Oversaw daily operations, enhancing gym functionality and increasing member satisfaction.
- Developed and delivered staff training on customer service and operational procedures, elevating service quality.
- Addressed customer complaints promptly, maintaining high levels of customer satisfaction.
- Managed vendor relationships to ensure timely delivery of products.
- Collaborated with management to enhance member engagement through successful promotional events.
Sales Associate
LA Fitness
Stoneham, Massachusetts
05.2023 - 01.2026
- Consistently met or exceeded monthly sales targets through strong closing and relationship-building skills
- Engaged prospective clients to highlight benefits of fitness programs, leading to increased membership sales
- Collaborated with team members to create promotions and outreach strategies that drove membership growth
- Proposed innovative ideas and solutions that improved team outcomes and overall performance.
Social Media Marketing Intern
Cals Creamery
Reading
06.2025 - 08.2025
- Managed company's social media accounts, leading to significant follower growth.
- Developed and implemented social media campaign that boosted follower count and engagement.
- Executed targeted advertising campaigns that attracted new customers and enhanced engagement.
- Adapted design concepts to different media formats, including web, social media, print, and video.
Waiter
New Horizons
Woburn
02.2017 - 04.2023
- Delivered exceptional customer service in high-pressure environment, enhancing guest experience.
- Oversaw multiple tables, ensuring timely service and maximizing guest satisfaction.
- Trained new staff, improving service quality and team cohesion.
- Collaborated with kitchen staff to streamline order delivery processes.
- Cultivated effective communication skills through regular interactions with diverse clientele, fostering rapport.
Education
BBA - Marketing
University of Massachusetts, Lowell
Lowell, MA05-2026
Skills
- Customer service
- Operational Efficiency
- Process improvement
- Market analysis
- Problem Solving
- Team Collaboration
Timeline
Operations Manager
La Fitness
01.2026 - 06.2026
Social Media Marketing Intern
Cals Creamery
06.2025 - 08.2025
Sales Associate
LA Fitness
05.2023 - 01.2026
Waiter
New Horizons
02.2017 - 04.2023
BBA - Marketing
University of Massachusetts, Lowell