Nicholas Pyne
Grant,MI
Summary
Dynamic Service Manager with a proven track record at Advantage Fleet, excelling in team leadership and customer service management. Enhanced operational efficiency through process improvements, reducing service response times. Skilled in conflict resolution and employee training, fostering a collaborative environment that drives high-quality service delivery and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Advantage Fleet
02.2020 - Current
- Managed daily operations to maintain high-quality service delivery.
- Managed team performance, providing coaching and training to enhance skills.
- Implemented process improvements that reduced service response times.
- Developed and maintained strong relationships with key clients for service satisfaction.
- Coordinated cross-functional teams to resolve complex customer issues efficiently.
- Established service protocols that increased operational efficiency and consistency.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
Heavy Diesel Mechanic
Advantage Fleet
07.2018 - 02.2020
- Diagnosed mechanical issues using advanced diagnostic tools and techniques.
- Performed routine maintenance on heavy diesel equipment to ensure optimal performance.
- Repaired and replaced faulty components, enhancing vehicle reliability and safety.
- Collaborated with team members to streamline repair processes and reduce downtime.
- Maintained accurate records of repairs, services, and parts used for compliance purposes.
- Trained junior mechanics on best practices for servicing heavy diesel engines.
- Conducted inspections and troubleshooting to identify potential mechanical failures proactively.
- Reduced downtime for vehicles by quickly diagnosing and fixing mechanical issues.
- Collaborated with team members to complete complex repair projects within tight deadlines.
- Enhanced communication between mechanics and service advisors, providing clear explanations of necessary repairs to customers.
Heavy Duty Diesel Mechanic
MHK
Grant, MI
04.2013 - 10.2017
- Diagnosed and repaired heavy-duty diesel engines to ensure optimal performance.
- Collaborated with team members to improve workflow efficiency and reduce downtime.
- Performed routine maintenance on diverse diesel-powered equipment, enhancing reliability.
- Demonstrated versatility by servicing a diverse range of heavy-duty diesel equipment, including trucks, buses, construction vehicles, and agricultural machinery.
- Established trust with clientele through consistent delivery of high-quality workmanship across various makes and models of heavy-duty diesel engines.
- Assisted colleagues in troubleshooting challenging mechanical issues, fostering a collaborative work environment that encouraged skill sharing and professional growth.
Education
High School Diploma -
Kent City Community High School
Kent City, MISkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Documentation and reporting
- Crew leadership
- Office administration
- Employee supervision
- Outgoing and energetic
- Service scheduling
- Work Planning and Prioritization
Certification
Heavy duty brakes and braking systems.
Heavy duty drive train systems.
Certified mobile crane inspection.
Timeline
Service Manager
Advantage Fleet
02.2020 - Current
Heavy Diesel Mechanic
Advantage Fleet
07.2018 - 02.2020
Heavy Duty Diesel Mechanic
MHK
04.2013 - 10.2017
High School Diploma -
Kent City Community High School