Amethyst Aldrich
San Antonio
Summary
Customer service professional with 5 years of experience resolving customer inquiries and enhancing service quality. Demonstrates strong skills in time management, conflict resolution, and quality improvement, ensuring high standards of customer satisfaction. Utilizes analytical abilities to streamline process and improve advocacy. Seeking to continue service excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Texan Hospital
San Antonio, TX
07.2022 - 10.2023
- Conducted EKGs and lab tests, ensuring accurate results and patient safety.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Monitored patient vital signs and reported changes to nursing staff.
- Assisted in daily living activities, enhancing patient comfort and mobility.
- Maintained cleanliness and organization of patient care areas, ensuring safety standards.
- Supported nursing team with routine procedures, improving workflow efficiency.
Customer Service Representative
Maximus
Phoenix, AZ
08.2020 - 03.2021
- Assisted customers with inquiries and resolved issues through effective communication.
- Utilized CRM software to track customer interactions and ensure timely follow-up.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Processed orders and managed returns efficiently, maintaining accurate records in the database.
Data Entry Clerk
Main One
San Antonio, TX
08.2019 - 03.2020
- Processed high volumes of data with accuracy and attention to detail.
- Maintained and updated databases to ensure information integrity.
- Implemented streamlined procedures for faster data processing.
Education
High School Diploma -
East Central High School
San Antonio, TX06-2018
Skills
- Time Management
- Conflict Resolution
- Quality Improvement
- Patient Advocacy
- Vital signs monitoring
- CPR certification
- Patient observation
- EKG testing
- Blood glucose testing
Certification
Community Healthcare Worker - Northwest Vista College (CHW)
Languages
English
Full Professional
Spanish
Native or Bilingual
Community Healthcare Worker
Served as a trusted liaisons between communities and healthcare/social services, improving health outcomes through outreach, advocacy, and education. Utilize my personal cultural upbringing and secondary language (Spanish) to help bridge gaps in care.
Responsibilities Included:
- Connecting residents with healthcare providers, social services, and community resources.
- Provides health education, such as chronic disease management, nutrition, and preventive care.
- Assists community members in navigating the healthcare system and advocating for their needs.
- Performs home visits, screenings, and provides social support.
Timeline
Patient Care Technician
Texan Hospital
07.2022 - 10.2023
Customer Service Representative
Maximus
08.2020 - 03.2021
Data Entry Clerk
Main One
08.2019 - 03.2020
High School Diploma -
East Central High School