Nicholas Rich
Winter Garden,FL
Summary
I am a 2nd year college student at Embry-Riddle, and I play baseball for the university's team. I am from Winter Garden, FL, extremely hard working, and I know what it means to be a part of a successful team. I have a lot of experience in customer experience, whether it be valet or working in the food industry, I understand what it takes to satisfy a customer's needs. I am currently working towards my Bachelor's Degree in Aviation Business Administration with a focus on Air Transportation.
Overview
2
2
years of professional experience
Work History
Valet Supervisor
12 Oaks Valet
06.2023 - 12.2024
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
Golf Cart Attendant
Harbor Hills Country Club
03.2024 - 08.2024
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Contributed to a positive atmosphere by fostering friendly interactions between staff and guests.
- Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
Security Guard
Harbor Hills Country Club
03.2024 - 08.2024
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Monitored and patrolled grounds throughout the night and investigated and reported security risks or crime to promote safety on premises.
- Answered phone calls and helped members who were coming into the clubhouse after hours
- Locked up the clubhouse at closing time, ensuring all exits and entrances were secured.
Food Waiter
Harbor Hills Country Club
03.2024 - 08.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Education
BBA - Aeronautical Business Administration
Embry-Riddle Aeronautical University
Daytona Beach, FL05-2027
Skills
- Multitasking proficiency
- Staff training and development
- Cash handling expertise
- Delegation and supervision
- Vehicle safety
- Customer service
- Problem-solving
- Friendly and outgoing
- Time management
- Attention to detail
- Team collaboration
- Manual and automatic driving
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Golf Cart Attendant
Harbor Hills Country Club
03.2024 - 08.2024
Security Guard
Harbor Hills Country Club
03.2024 - 08.2024
Food Waiter
Harbor Hills Country Club
03.2024 - 08.2024
Valet Supervisor
12 Oaks Valet
06.2023 - 12.2024
BBA - Aeronautical Business Administration
Embry-Riddle Aeronautical University
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