Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Nicholas Rodrigues

Frisco,TX

Summary

Strategic Customer Service Sales Representative and Marketing Director committed to driving consistent customer and revenue growth with strong networking and prospecting skills. Skillful in converting leads into customers, keeping accounts serviced, and maintaining competitive sales numbers. Excellent relationship-building, communication and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Marketing Director

Refract3D
Denton, TX
12.2023 - Current
  • Developed and implemented a comprehensive marketing strategy to increase brand awareness.
  • Organized promotional campaigns, including social media and print materials.
  • Created customer-focused messaging that resonates with target audiences.
  • Conducted research and development in order to maximize production efficiency
  • Pitched new products in order to expand product lineup

Customer Service Sales Representative

Home Depot
Frisco, Texas
12.2023 - Current
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Educated customers on product features and technical details to highlight benefits.
  • Processed orders, forms, applications, returns, and requests.
  • Identified potential opportunities to upsell products or services.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Collaborated with other departments to ensure efficient resolution of customer problems.
  • Adhered to company policies when dealing with customers.

Server

Mi Cocina
Plano, Texas
11.2022 - 11.2023
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Team Member

Chick-fil-A
Frisco, Texas
10.2021 - 02.2022
  • Provided customer service support to ensure satisfaction.
  • Operated cash registers to process payments from customers.
  • Developed positive customer relationships through friendly greeting and excellent service.

Food Runner/Busser

Pizzeria Testa
Frisco, Texas
07.2021 - 10.2024
  • Delivered food to guests in a timely manner while following safety protocols.
  • Organized food orders and ensured accuracy of items served to customers.
  • Ensured cleanliness of restaurant.

Education

High School Diploma -

Heritage High School
Frisco, TX
05-2022

Some College (No Degree) - Accounting

University of North Texas
Denton, TX

Skills

  • Relationship Building
  • Key Decision Making
  • Strong Networking Abilities
  • Effective Verbal and Written Communication
  • Drive Customer Satisfaction
  • Product Knowledge
  • Developing Upselling Skills

Affiliations

  • Guitar (2013-Present)
  • Guitar Club at UNT (2023-Present)
  • Varsity Track and Field (2018-2022)

Accomplishments

  • Cum Laude at Heritage Highschool

Languages

Portuguese
Native/ Bilingual
Spanish
Limited

Timeline

Marketing Director

Refract3D
12.2023 - Current

Customer Service Sales Representative

Home Depot
12.2023 - Current

Server

Mi Cocina
11.2022 - 11.2023

Team Member

Chick-fil-A
10.2021 - 02.2022

Food Runner/Busser

Pizzeria Testa
07.2021 - 10.2024

High School Diploma -

Heritage High School

Some College (No Degree) - Accounting

University of North Texas

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Nicholas Rodrigues