Brandy Juarez Rivera
Concord,NC
Summary
Dynamic and engaging professional with a proven track record at Great Wolf Lodge, excelling in customer engagement and maintaining a professional appearance. Demonstrated ability to enhance customer satisfaction and loyalty through effective communication and teamwork. Skilled in managing high-pressure situations and ensuring cleanliness, contributing to a positive customer experience.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
Great Wolf Lodge
05.2022 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Pizza Server
Great Wolf Lodge
05.2022 - Current
- Developed rapport with regular customers, fostering loyalty through personalized service and attention to detail.
- Assisted with maintaining a clean and organized dining area for an enjoyable atmosphere.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Adhered strictly to uniform requirements while maintaining a professional and polished appearance at all times.
Education
Clinical Laboratory Science - Clinical Laboratory Science
Winston-Salem State University
Winston-Salem, NCSkills
- Customer engagement
- Teamwork
- Patience and empathy
- Customer service
- Cleaning and sanitizing
- Cleaning and organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Elementary
Timeline
Ice Cream Server
Great Wolf Lodge
05.2022 - Current
Pizza Server
Great Wolf Lodge
05.2022 - Current
Clinical Laboratory Science - Clinical Laboratory Science
Winston-Salem State University
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