Nicholas Saenz
Houston
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Babins Seafood
06.2022 - Current
- Mixed and served beverages according to standard recipes and customer preferences.
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
- Maintained cleanliness of bar area, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies and minimizing waste.
- Trained new bartenders on techniques, menu items, and operational procedures.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Key Holder
Clays Restaurant
02.2019 - 06.2022
- Assisted in opening and closing procedures, ensuring operational readiness.
- Managed cash register operations, handling transactions accurately and efficiently.
- Maintained inventory levels, ordering supplies to meet restaurant demands.
- Trained new staff on customer service standards and operational protocols.
- Monitored dining area for guest satisfaction, addressing concerns promptly.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
High School Diploma -
Langham Creek
Houston, TXSkills
- Strong multitasking
- Team player attitude
- Patience and tolerance
- Outgoing personality
Certification
- Food handlers
- TABC
Timeline
Bartender
Babins Seafood
06.2022 - Current
Key Holder
Clays Restaurant
02.2019 - 06.2022
High School Diploma -
Langham Creek